Cash on Delivery (COD) is a very popular payment option in many platforms across Southeast Asia. Enabling the Cash on Delivery option on TikTok Shop allows customers to pay for their orders in cash upon delivery and help TikTok sellers to get more sales. If you want to enable the Cash on Delivery (COD) option to your buyers, this blog post will help you.



 

What is TikTok Cash on Delivery (COD)?

Cash on delivery is a popular payment option in Southeast Asia, it is also called payment on delivery. The TikTok Shop cash on delivery option is available to all sellers and buyers. It allows the TikTok customers to pay for an item at the time of delivery through cash, check, or electronic payment rather than using a credit card.

Setting the Cash on Delivery (COD) payment method in TikTok products can help TikTok sellers to reach more customers who may not have access to or are uncomfortable with using online payment services. But the COD payment option is only available for “Ship by TikTok” items and not available to self-ship sellers.

 

Eligibility to use COD on TikTok Shop

For TikTok sellers, the cash on delivery option is available for all sellers on TikTok Shop, but TikTok Shop may review the seller’s performance and withdraw the COD option.

For TikTok customers, only the customers who have verified the mobile phone number are allowed to use the COD option and one phone number can only be verified for one account. To prevent buyers from abusing COD, TikTok Shop will temporarily disable the COD payment method for 60 days if they fail to receive the COD orders.

 

How to enable Cash on Delivery on TikTok Shop?

TikTok Shop has suggested some product categories that are eligible for COD payment. However, sellers can also customize their own COD payment options for specific products. Once the COD payment option is closed, the product can only be paid for via existing online platform payment methods.



The processing flow of COD orders on TikTok Shop is the same as normal orders. And if the packages are rejected by customers, TikTok Shop will bear the delivery costs for the failed delivery.

 

Conclusion

Enabling the Cash on Delivery (COD) payment method on TikTok Shop can greatly expand your customer base who prefer to pay in cash upon delivery. You can easily activate the COD option and enhance the shopping experience for your customers. It is better to regularly check TikTok Shop COD policy to ensure that you comply with the guidelines.