[1] Statistics principle: the order data of the day can only be viewed the next day

         [2] Statistics based on:

                 Shopee: COD orders are based on creation time, Pre Paid orders are based on payment time

                 Lazada, JD.ID, Tokopedia: Order creation time

         [3] Supporting platforms: Lazada, Shopee, JD.ID, Tokopedia

 

Introduction:

Sales: The total amount of the order that should be paid for the order (including shipping costs, including orders cancelled after payment and orders that have been refunded, without deducting platform transaction fees. Does not include orders cancelled without payment.)

Orders: total order quantity (including orders cancelled after payment and orders that have been refunded)

Customers: the total number of customers placing orders, counted by buyer ID (if two orders are placed with the same ID, only one customer is counted)

Sales per Customers: the average amount of goods purchased by customers (Sales/Customers)

Refunds, Refund Orders, Refund Customers:

Which day is the refund, and which day is counted (For example, if the order was paid on a certain day last year, but refund is requested today, the refund of the order will be counted in today's data)

Note:

  1. Currently, only statistics of refund data on the Shopee/Lazada platform are supported.
  2. Partially refunded orders are included in the number of refunded orders´╝îalso included in the refund amount, only calculate the amount of refunded products.

Cancell Orders: the total number of orders that have been paid but cancelled

Note:

  1. Orders that are cancelled after payment will be included in the Sales data , and will also be included in the Orders data 

Cancelled Order Amount: the total amount of orders that have been paid but cancelled