What is Days to Ship (DTS)?
Days to Ship (DTS) is the number of days you have to prepare and ship out your orders. Ship out means the package has been scanned by logistics and there should be at least one tracking status updated.You can decide if your products are pre-order, for ready stock listings, the DTS is 2 days. And for pre-order listings, you can set it between 7 to 30 days yourself. Please note that it excludes the weekends, public holidays, and the logistics partner’s non-working days.
How does DTS work?
For pre-orders, you need to prepare and ship out package within 7 - 30 days according to your settings in your listings. For ready stock orders, you need to prepare and ship out package within 2 working days.Example 1, you have an order paid on Monday (10th January), you have to ship this order out by Wednesday (13th January).
Example 2, you have an order paid on Friday (14th January), you have to ship this order out by Tuesday (18th January), bBecause it excludes the weekends.
Please note that the Days to Ship may also change especially on campaign days, for example, the flood disaster, you can watch out Shopee announcement in Shopee seller center and APP.
What happens if sellers ship out orders late?
Your orders will be considered late shipment if you don’t ship out within 2 working days, and will be canceled if you don’t ship out within 7 days.It will affect your Late Shipment Rate (LSR) and Non-fulfillment Rate (NFR).LSR is the percentage of total orders in the last 7 days that were shipped out late, and NFR is the percentage of total orders in the last 7 days that are canceled by the seller, system, or refunded due to the seller's fault. If you have a low LSR and NFR, you may receive penalty points. And if you receive a high number of penalty points, some of your seller privileges may be suspended for 28 days.
How to ship your orders on time?
To ship your orders on time, there are some suggestions for Shopee sellers:1. Make sure your inventory is up to date
You need to update your inventory regularly to make sure your inventory is up to date, especially if you are selling offline or other platforms. Also, you can use other 3-rd party tools to manage and update your inventory on time, for example, BigSeller, it can help you deduct stock when you have sales in another store.
2. Avoid insufficient stock
You need to purchase from your supplier on time when there is insufficient stock in your warehouse. You can use BigSeller to set a safety stock, then it will notify you on Dashboard when there is not enough stock in your warehouse.
3. Ship out orders soon
When you get orders from your buyers, you need to pack items and ship out soon. In this way, your customer can get the package soon and you have a great chance to get good reviews.