Shopee Launches In-transit Return and Refund Feature
Jayson 14 Jun 2024 06:48
According to Shopee Philippines, starting from June 10, 2024, buyers can apply for in-transit returns/refunds due to a change of mind.
It is worth noting that in-transit returns and refunds will not charge the seller any fees.
01 What is an in-transit return/refund?
The in-transit return/refund function allows buyers to apply for returns/refunds for orders that have been shipped but not yet delivered; after the application is approved, the order will be returned to the seller
02 For what reasons can buyers apply for in-transit returns/refunds?
Buyers can only apply for in-transit returns/refunds due to a change of mind
03 What impact does this feature have on sellers?
You will find that some orders have not been delivered but buyers have applied for returns/refunds; sellers may receive returns for these orders faster
04 What actions do sellers need to take?
You do not need to take any action; if the buyer applies for an in-transit return/refund, the package will be returned to you after the application is approved
05 Can sellers initiate disputes for in-transit return/refund orders?
You cannot dispute an in-transit return/refund order
06 Will the seller be charged any fees for this?
In-transit returns/refunds do not charge the seller any fees
07 Will in-transit returns/refunds affect the order incomplete rate?
In-transit return/refund orders will not be included in the calculation of the order incomplete rate
It is worth noting that in-transit returns and refunds will not charge the seller any fees.
01 What is an in-transit return/refund?
The in-transit return/refund function allows buyers to apply for returns/refunds for orders that have been shipped but not yet delivered; after the application is approved, the order will be returned to the seller
02 For what reasons can buyers apply for in-transit returns/refunds?
Buyers can only apply for in-transit returns/refunds due to a change of mind
03 What impact does this feature have on sellers?
You will find that some orders have not been delivered but buyers have applied for returns/refunds; sellers may receive returns for these orders faster
04 What actions do sellers need to take?
You do not need to take any action; if the buyer applies for an in-transit return/refund, the package will be returned to you after the application is approved
05 Can sellers initiate disputes for in-transit return/refund orders?
You cannot dispute an in-transit return/refund order
06 Will the seller be charged any fees for this?
In-transit returns/refunds do not charge the seller any fees
07 Will in-transit returns/refunds affect the order incomplete rate?
In-transit return/refund orders will not be included in the calculation of the order incomplete rate
