Running an online store comes with its fair share of challenges, whether it's setting up your store, handling payments, or fixing technical issues. When that happens, getting the right support is key to keeping your business running smoothly.

Luckily, Shopify offers a range of support options tailored to different levels of need. Whether you're a DIY problem solver or someone who prefers speaking directly with a support agent, this guide will walk you through the best ways to get help in 2025.

Let’s dive into the best ways to contact Shopify support so you can choose the one that works best for you and get the help you need.
 

Note: As of 2025, Shopify has discontinued phone and email support for users. Instead, they encourage users to get help through their Help Center, live chat, or community forums. If you were used to contacting Shopify through phone or email, switching to these alternative methods will likely provide quicker support.

1. Check the Shopify Help Center (The Fastest DIY Option)

Before contacting Shopify support, it's a good idea to first visit the Shopify Help Center. It’s like an online guide with step-by-step tutorials, FAQs, and troubleshooting advice. Many common problems are already addressed there.

To use it:

1. Go to the Shopify Help Center.

2. Type your question in the search bar (e.g., "how to add a product to my store").

3. Browse through articles to find solutions.
    

Apart from that, if you need quick help, Shopify also has an AI Chatbot that can pull answers from the Help Center. Just type your question in the chat, and the bot will provide the most relevant information.

If these options don’t solve your issue, you can contact a real Shopify support agent using other available methods.
 

2. Live Chat with Shopify (Quickest Way to Talk to a Human)

If you want to talk to someone from Shopify in real-time, the Help Center Assistant is the quickest way to connect with a support agent.

To start a live chat:

1. Log into your Shopify account.

2. Prepare any relevant details, like screenshots or order information.

3. Scroll down in the Help Center and click on "Contact Support."

4. A Shopify Support Advisor will join the chat shortly, usually within about 5 minutes
    

3. Get Shopify Support on Social Media

Although Shopify doesn't provide official customer service through social media channels, you can still use their social media pages for general inquiries. You can send a direct message or tag Shopify in a post. However, responses may take longer compared to their official support channels.

Here are Shopify’s social media pages:

• Facebook: Shopify Facebook

• Twitter (X): Shopify Twitter

• Instagram: Shopify Instagram

• TikTok: Shopify TikTok

• LinkedIn: Shopify LinkedIn

4. Join the Shopify Community (Help from Fellow Store Owners)

Shopify also has a large online community where various people from merchants, developers, and e-commerce experts discuss issues, share advice, and offer solutions to common problems.

To access the Shopify Community, you can:

1. Visit the Shopify Community page.

2. Search for topics that are similar to your issue.

3. If you can't find a solution, you can post your own question.

4. Engage with other Shopify store owners and experts to get advice or help with your problem.
    

5. Hire a Shopify Partner (For Advanced Issues)

If your problem is more complicated, such as customising your store’s design or addressing a technical issue, you might need help from a professional.

To find Shopify Experts:

1. Visit the Shopify Partners page.

2. Select the type of service you need (e.g., troubleshooting, store optimisation, marketing).

3. Reach out to your chosen expert for tailored assistance.
    

Support First, Then Streamline with BigSeller

Facing issues with your Shopify store can be frustrating, but with the right support channels, from the Help Center’s detailed guides to live chat with human agents, you don’t have to stay stuck. Whether it’s a payment glitch, a theme error, or a fulfillment delay, Shopify’s 2025 support system is designed to help you get back on track fast.

But support is only part of the puzzle. Once your store is running smoothly, the next step is optimisation. With BigSeller, you can now easily manage orders, automate product imports, sync inventory, and process fulfillment, all from a centralised dashboard.

Get support when you need it. Automate when you can. That’s the winning formula for Shopify success in 2025.

Ready to scale your Shopify business with ease? Try BigSeller for free today!

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