TikTok Shop Mall is rolling out an important update starting 9 June 2025 that every Mall seller in Malaysia needs to know. The new policy extends the customer return and refund window from 15 days to 30 calendar days for all Mall-tagged products. This change aims to boost customer confidence and shopping satisfaction at TikTok Shop Mall.
 

What’s Changing for TikTok Shop Mall?

Starting 9 June 2025, all products sold on TikTok Shop Mall must allow customers to return items and get refunds within 30 days after they receive their order. Before this, most customers only had 15 days to do this, although some already had 30 days in special cases.

If a customer returns a product because of a mistake by the seller, like the wrong item was sent or the product is faulty, the seller has to pay the cost of sending the item back.

If the return happens for reasons not caused by the seller such as the buyer changing their mind, TikTok Shop will cover the return shipping fees.

This change makes the return period the same for all TikTok Shop Mall products and matches the longer return windows used by other big online shopping platforms. Sellers should get ready to handle more return requests that might come in during this longer period and plan their budget accordingly if they need to pay for return shipping due to their own mistakes.

In the end, offering a longer return window helps customers feel more confident and satisfied when shopping, which can lead to more sales and customers coming back to buy again.
 

What TikTok Shop Mall Sellers Should Do to Prepare

• Check your product listings carefully: Make sure the product descriptions, photos, and details are clear and accurate so buyers know exactly what they’re getting. This helps reduce returns because of confusion or disappointment.

• Be accurate with orders and packaging: Double-check orders before shipping and pack items carefully to avoid sending the wrong products or damaged goods, which cause returns.

• Prepare for return shipping costs: Since you might have to pay for returns if the mistake is on your side, plan your budget to cover these shipping fees.

• Communicate well with customers: Respond quickly and clearly to customer questions or problems to solve issues early, which helps lower the number of returns.

How BigSeller Simplifies TikTok Shop Mall Return and Refund Management

Handling returns and refunds is often difficult and takes up a lot of time for online store owners. But with BigSeller’s tools, managing these after-sales issues on TikTok Shop becomes much simpler and more efficient.

BigSeller gives you full control over all return and refund requests. It helps you respond quickly to customers, keep track of each request’s progress, and organise everything in one easy-to-use system. When a customer asks for a return or refund, BigSeller allows you to:

• Monitor different types of requests, like full returns with refunds, refund-only requests, or exchanges (available in some countries).

• Stay informed at every step, from when the customer first requests a return, to when the item is shipped back, and finally when the refund is processed.

• Handle disputes smoothly by giving clear options to accept, reject, or partially refund orders, while maintaining good communication with customers.

• Efficiently track returned items through logistics updates and prepare their warehouse to receive those items.
   

Additionally, BigSeller helps you quickly put returned products back into your inventory, keeping stock levels accurate without extra hassle. Plus, with the BigSeller mobile app, you can manage returns and complete stock-ins on the go, perfect for sellers who want to stay productive anywhere, anytime.
 

Ready to simplify your TikTok Shop returns and refunds? Sign up for BigSeller for free today and start managing your return and refund requests with ease!

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