What is Shopee Poor Quality Rate and How To Improve It?
Jayson 04 Jun 2025 12:26ENCopy link & title
In the world of online shopping, quality is king. But what happens when products don't meet expected standards? That's where the concept of Shopee's "Poor Quality Rate" comes into play.
To increase customer trust in platform, Shopee has implemented the Poor Quality Rate to ensure the quality of products sold on the platform. A product may be deemed of poor quality if it fails to execute the promised tasks or malfunctions after a short period of use.
In this article, we'll look at the Shopee Poor Quality Rate, why it matters, and how sellers can improve their ranking. 👉Click Here to Register BigSeller For Free!
The Poor Quality Rate is a measure used by Shopee to assess the quality of products sold on their marketplace. It indicates the percentage of products that customers have reported as poor quality. This indicator is important for Shopee and its sellers because it has a direct impact on the platform's reputation and trustworthiness.
A high Poor Quality Rate can suggest that a seller routinely delivers inferior products, which can result in more consumer complaints, returns, and, ultimately, a decrease in sales.
(1) Impact on Customer Satisfaction
Customers become dissatisfied when products fail to meet their expectations. This unhappiness might emerge as negative feedback, complaints, and an unwillingness to shop on the site again. Shopee believes that maintaining a high level of customer satisfaction is critical to keeping users and driving repeat business.
(2) Seller's Reputation and Sales
Maintaining a low Poor Quality Rate is critical for merchants seeking to keep a positive reputation. Sellers with a higher percentage of low-quality products may face penalties from Shopee, such as reduced visibility on the site, restrictions on selling specific products, or even suspension. This has a substantial impact on a seller's capacity to do business and produce income.
(3) Platform Integrity
Shopee uses the Poor Quality Rate to ensure the platform's integrity. By monitoring and regulating product quality, Shopee can keep its brand promise and maintain a competitive advantage in the crowded e-commerce market.
(1) Manufacturing Defects
Manufacturing flaws are one of the most prominent causes of poor quality. These can arise when things are not made in accordance with requirements, resulting in faulty or incorrectly represented merchandise.
(2) Misleading Product Descriptions
Another difficulty emerges when product descriptions fail to adequately reflect the real goods. This might lead to consumer discontent if the item obtained does not meet the expectations outlined in the product offering.
(3) Insufficient Quality Checks
Sellers that do not conduct extensive quality inspections before shipping products are more likely to get complaints about quality. Rigorous quality inspections can help uncover defects or issues before they reach the client.
(1) Implement Rigorous Quality Control Processes
Sellers should implement stringent quality control procedures to verify that all products satisfy the required requirements before shipping. This may include inspecting for flaws, validating product standards, and assuring proper packing.
(2) Provide Accurate Product Descriptions
To avoid misleading customers, vendors should make sure that all product descriptions are precise and complete. Including high-quality photos and precise specs can aid in establishing correct consumer expectations.
(3) Seek Feedback and Make Improvements
Customer input is quite useful for finding areas for development. Sellers should actively seek feedback and use it to make improvements to their products or operations.
(4) Partner with Reliable Manufacturers
Choosing the appropriate manufacturing partners is critical. Sellers should work with manufacturers who have a track record of regularly producing high-quality products.
The Shopee Poor Quality Rate is an important parameter that measures the quality of the products offered on the platform. Understanding and resolving the causes of poor quality allows sellers to improve their standing, increase consumer satisfaction, and safeguard their reputation.
BigSeller supports product content quality diagnosis for Shopee and Tiktok Shop, helping sellers to grasp the latest product information and improve product ratings.
BigSeller is the ultimate FREE e-commerce platform for Southeast Asian sellers, designed to supercharge your business. Streamline everything in one place—from product listings and order processing to inventory management, financial tracking, and automated operations. 👉Click Here to Register BigSeller For Free!
To increase customer trust in platform, Shopee has implemented the Poor Quality Rate to ensure the quality of products sold on the platform. A product may be deemed of poor quality if it fails to execute the promised tasks or malfunctions after a short period of use.
In this article, we'll look at the Shopee Poor Quality Rate, why it matters, and how sellers can improve their ranking. 👉Click Here to Register BigSeller For Free!
Understanding Shopee's Quality Control
What is the Poor Quality Rate?
The Poor Quality Rate is a measure used by Shopee to assess the quality of products sold on their marketplace. It indicates the percentage of products that customers have reported as poor quality. This indicator is important for Shopee and its sellers because it has a direct impact on the platform's reputation and trustworthiness.
A high Poor Quality Rate can suggest that a seller routinely delivers inferior products, which can result in more consumer complaints, returns, and, ultimately, a decrease in sales.
⚠️ Note
Starting June 2, penalty points may be given to listings flagged for Poor Product Quality. Make sure your products meet our Quality Standards to avoid penalties.
Why Does the Poor Quality Rate Matter?
(1) Impact on Customer Satisfaction
Customers become dissatisfied when products fail to meet their expectations. This unhappiness might emerge as negative feedback, complaints, and an unwillingness to shop on the site again. Shopee believes that maintaining a high level of customer satisfaction is critical to keeping users and driving repeat business.
(2) Seller's Reputation and Sales
Maintaining a low Poor Quality Rate is critical for merchants seeking to keep a positive reputation. Sellers with a higher percentage of low-quality products may face penalties from Shopee, such as reduced visibility on the site, restrictions on selling specific products, or even suspension. This has a substantial impact on a seller's capacity to do business and produce income.
(3) Platform Integrity
Shopee uses the Poor Quality Rate to ensure the platform's integrity. By monitoring and regulating product quality, Shopee can keep its brand promise and maintain a competitive advantage in the crowded e-commerce market.
Common Causes of Poor Quality Products
(1) Manufacturing Defects
Manufacturing flaws are one of the most prominent causes of poor quality. These can arise when things are not made in accordance with requirements, resulting in faulty or incorrectly represented merchandise.
(2) Misleading Product Descriptions
Another difficulty emerges when product descriptions fail to adequately reflect the real goods. This might lead to consumer discontent if the item obtained does not meet the expectations outlined in the product offering.
(3) Insufficient Quality Checks
Sellers that do not conduct extensive quality inspections before shipping products are more likely to get complaints about quality. Rigorous quality inspections can help uncover defects or issues before they reach the client.
How Sellers Can Improve Product Quality
(1) Implement Rigorous Quality Control Processes
Sellers should implement stringent quality control procedures to verify that all products satisfy the required requirements before shipping. This may include inspecting for flaws, validating product standards, and assuring proper packing.
(2) Provide Accurate Product Descriptions
To avoid misleading customers, vendors should make sure that all product descriptions are precise and complete. Including high-quality photos and precise specs can aid in establishing correct consumer expectations.
(3) Seek Feedback and Make Improvements
Customer input is quite useful for finding areas for development. Sellers should actively seek feedback and use it to make improvements to their products or operations.
(4) Partner with Reliable Manufacturers
Choosing the appropriate manufacturing partners is critical. Sellers should work with manufacturers who have a track record of regularly producing high-quality products.
Conclusion
The Shopee Poor Quality Rate is an important parameter that measures the quality of the products offered on the platform. Understanding and resolving the causes of poor quality allows sellers to improve their standing, increase consumer satisfaction, and safeguard their reputation.
BigSeller supports product content quality diagnosis for Shopee and Tiktok Shop, helping sellers to grasp the latest product information and improve product ratings.
BigSeller is the ultimate FREE e-commerce platform for Southeast Asian sellers, designed to supercharge your business. Streamline everything in one place—from product listings and order processing to inventory management, financial tracking, and automated operations. 👉Click Here to Register BigSeller For Free!
BigSeller-Blog Senior Writer: Jayson
Sir Jayson has worked in well-known e-commerce companies such as Shopee and TikTok Shop, helping hundreds of sellers to deepen their e-commerce industry, expand their business, and eventually become high-quality sellers.
