Need to Reach ZALORA Seller Center? Here’s How to Get in Touch
Erra 04 Jun 2025 06:28ENCopy link & title
Brand Onboarding
If your business (especially a fashion or lifestyle brand) wants to start selling products on ZALORA, your first step is to contact the appropriate ZALORA team based on your country. Each region has its own email address for handling brand onboarding, which is the process of registering and setting up your brand on ZALORA’s platform.
📧 SG, MY or HK : [email protected]
📧 PH: [email protected]
📧 ID: [email protected]
Alternatively, you can also register your interest online by filling out ZALORA’s official onboarding form.
E-Commerce Services
ZALORA also provides backend support services to help sellers manage operations more efficiently. These services are especially helpful for brands that want to outsource logistics, marketing, or content creation. If you're already selling on ZALORA or planning to, here are the specific services and who to contact:
1. E-Fulfilment & Other E-Commerce Services
This covers warehousing, inventory management, packing, and delivery. ZALORA can handle your logistics so you don’t need your own warehouse.
2. E-Distribution
This allows your products to be sold across multiple online channels through one streamlined system. Ideal for brands selling on various platforms.
3. Marketing
ZALORA can help promote your brand via digital ads, influencer campaigns, or other marketing strategies on and off the platform.
4. Production
If you need professional product photography, videos, or other creative content, ZALORA has an in-house team for that.
Data & Insights Tools
ZALORA provides analytics tools called TRENDER to help seller partners understand customer behavior, track performance, and make data-driven decisions.
There are two versions:
1. TRENDS Pro
A more advanced version with deeper insights and features for larger or more data-focused brands.
2. TRENDS Basic
A simplified version with essential data insights, suitable for smaller brands or new sellers.
Earth Edit
If your brand focuses on sustainability such as using eco-friendly materials, ethical production practices, or promoting conscious consumerism, you may be eligible to join Zalora Earth Edit.
Being part of Earth Edit helps your brand:
-
Reach eco-conscious shoppers
-
Align with ZALORA’s sustainability goals
-
Gain special visibility through curated collections
To apply or inquire, contact the Earth Edit team at:
Still Not Sure Who to Contact?
If you're unsure which ZALORA team to contact or your question doesn't fall under specific topics like onboarding, logistics, or marketing, you can still get assistance by filling out the General Enquiry Form.
This form allows you to submit your questions or concerns, and ZALORA will direct your inquiry to the right department. It's a helpful starting point if you’re new or need general guidance about selling on ZALORA.
Start Managing Your ZALORA Store Smarter with BigSeller Today
Getting in touch with the right ZALORA team is a crucial first step, but running a successful store goes beyond that. Managing listings, syncing inventory, processing orders, and tracking performance especially across multiple marketplaces can easily take up most of your time.
With BigSeller, ZALORA sellers can centralise product management, automate stock updates, and streamline orders from multiple channels, all from one dashboard. It’s a practical solution for brands looking to scale without the operational overwhelm.
Try BigSeller for free today and experience how much easier multi-channel selling can be.
Subscribe to our WhatsApp Channel for more e-commerce tips, platform updates, and seller insights straight to your phone.
