Updating your business information on Lazada Seller Center is an important step to keep your account verified and payments running smoothly.

But what if your request gets rejected? Many Malaysian sellers face this issue, and it often comes down to mismatched information or missing details. This guide explains the most common rejection reasons and how you can avoid them, so your next submission will be approved without delays.
 

What Does Lazada Rejection Message Mean?

When Lazada rejects your request to update business information, it will always show a comment explaining why. These rejection messages may look short and confusing, but they’re not random, each one points directly to what went wrong with your submission.

Here’s a breakdown of the most common rejection comments and what they really mean (plus what you should do to fix them):

Changing Seller Type

Sometimes sellers need to switch their Lazada account type, for example, moving from Individual to Corporate, or vice versa. This process is strict because Lazada needs to verify that all the documents match the right seller type.

Changing to Corporate Seller

If you want to upgrade to a Corporate Seller, you’ll need to submit company-based documents.

Requirements:

• Company Name (SSM) – Your registered company name in SSM must be exactly the same across all documents.

• TIN Document – Must display your company name and the TIN should start with C or D. (Only Sole Proprietors use IG).

• Business Registration (SSM) – Must clearly show the same company name as your TIN and bank statement.
   

• Bank Statement – Must be recent (within 2 months) and show the company name exactly as in your SSM and TIN.

Example:

If your company is registered as Sarah Rojak Sdn. Bhd., then:

• TIN must list the owner as Sarah Rojak Sdn. Bhd. (C or D number).

• SSM must show Sarah Rojak Sdn. Bhd.

• The bank statement must also show Sarah Rojak Sdn. Bhd.

Any difference, even something small (e.g., “S. Rojak Sdn. Bhd.” vs. “Sarah Rojak Sdn. Bhd.”), can cause rejection.

Changing to Individual Seller

If you are switching to an Individual Seller, your documents must all reflect the same Person in Charge (PIC).

Requirements:

• PIC Name – The name of the registered owner must appear consistently across all documents.

• TIN Document – Must show the PIC’s name and start with IG.

• NRIC or Passport – Must clearly show the same PIC name as the TIN.

• Bank Statement – Must be recent (within 2 months) and under the same PIC name.

Example:
If your PIC is Sarah, then:

• TIN should show the owner as Sarah (IG number).

• NRIC/Passport must show Sarah.

• The bank statement must list the account holder as Sarah.
   

Updating Bank Account

Updating your bank account in Lazada Seller Center may seem simple, but it’s actually one of the most common reasons sellers get rejected. This usually happens because of mismatched details or unclear documents.

Requirements for Updating Bank Account

1. Account Name

   • If you are an Individual seller: The account name must match your Person in Charge (PIC) name exactly (as shown in your NRIC/Passport and TIN).

   • If you are a Corporate seller: The account name must match your company name exactly (as shown in SSM and TIN).
      

2. Account Number

   • The number you enter in Lazada Seller Center must match the account number on your uploaded bank document.

3. Bank Name

   • The bank’s name must be clearly visible on the official bank letterhead or statement.

4. Bank Statement

   • Must be an official bank statement (not a screenshot).

   • Must clearly show the bank letterhead, account name, and account number.

   • Must be the latest version, not older than 2 months.
      

Switching from Local Bank to PSP (Ksher, LianLian)

If you’re changing your bank details from a local Malaysian bank to a PSP (Payment Service Provider) like Ksher or LianLian, Lazada has stricter requirements.

You must upload full PDF documents (screenshots are not accepted) of the following:

1. Business Registration Document (SSM) – Full document, not partial.

2. Owner’s NRIC or Passport – The owner’s name must match with SSM.

3. Company TIN Document – Must show the same company name as in SSM.

4. Supporting Proof – One of the following:

   • Historical tax bills

   • Last 3 months’ bank transaction records

   • Utility bills

Updating TIN Number

Your Tax Identification Number (TIN) is a key requirement for Lazada. It ensures tax compliance and is necessary for your payouts to be processed. Many sellers get rejected because of small mistakes such as entering the wrong format, using mismatched names, or uploading an unclear document.

Requirements for Updating TIN

1. TIN Number Format

   • Individual Sellers → TIN starts with IG

   • Corporate Sellers → TIN starts with C or D

   • Sole Proprietors → TIN starts with IG

If the format doesn’t match your seller type, Lazada will reject it.
 

2. Official TIN Document

   • Must be authentic and unaltered. Edited, cropped, or unofficial versions will not be accepted.

   • The name on the TIN document must match your Person in Charge (PIC) if you’re an individual, or your company name (SSM) if you’re a corporate seller.

   • The name must also match your bank account.
      

3. Correct Entry in Lazada Seller Center

   • Uploading the TIN document alone is not enough. You must also enter the full TIN number in the Seller Center system.

   • Double-check that the number is complete, no missing letters or digits.

Next Steps for Your Seller Journey

Keeping your Lazada business information updated is essential for smooth selling and uninterrupted payouts. But the process can be frustrating if your documents keep getting rejected. The key is to double-check that every detail matches across your SSM, TIN, NRIC/passport, and bank statement before submission.

To make managing multiple platforms easier, tools like BigSeller can help. From centralised order processing to inventory tracking, BigSeller saves you hours of manual work and reduces costly mistakes.

Try BigSeller for free today and experience how much smoother your e-commerce operations can be.

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