Need to Contact SPX Express PH? How to Get in Touch with Them in 2025?
Jayson 16 Sep 2025 12:30ENCopy link & title
If you sell online in the Philippines, fast, predictable shipping is part of your customer promise. When something goes wrong with an SPX Express delivery—late status, missing parcel, COD issues—you need the quickest, most effective way to get help.
Below is a simple, practical guide to contacting SPX Express PH in 2025, showing the right channel for common problems, what to include, and how to escalate if needed.
If you need immediate assistance, the best way to reach SPX Express is to phone their official customer support hotline.
✅ What They Can Help You With
As an online seller, these are some of the things SPX / Shopee Express PH customer service can assist you with:
SPX lists an official support address in its Terms & Service and support materials. Use this for formal claims or when you must attach multiple documents (photos, receipts). The email shown in SPX documentation is [email protected]
When you email them, please include:
They normally respond within 1–3 working days.
3. SPX Express PH Live Chat & Official Form
You can also contact SPX Express for assistance via the Live Chat function or fill out the form on their website. The Live Chat option is accessible 24 hours a day and allows you to communicate with a customer service professional in real time, which is important for getting immediate assistance with delivery issues.
Below is a simple, practical guide to contacting SPX Express PH in 2025, showing the right channel for common problems, what to include, and how to escalate if needed.
1. SPX Express PH Customer Service Hotline📞
If you need immediate assistance, the best way to reach SPX Express is to phone their official customer support hotline.
- Hotline: The official Shopee Express (SPX) Philippines hotline is (02) 8-880-5200
- Available Time:
| Day | Hours (Hotline / Call Center) |
|---|---|
| Monday to Friday | 7:00 AM – 7:00 PM |
| Saturday & Sunday | 9:00 AM – 6:00 PM |
✅ What They Can Help You With
As an online seller, these are some of the things SPX / Shopee Express PH customer service can assist you with:
- Tracking the status of your parcel or getting updates if there’s a delay.
- Reporting lost, damaged, or stolen parcels.
- Issues with delivery attempts (e.g. if the rider is unable to find address, customer not reachable, etc.)
- Scheduling or rescheduling pickups or drop-offs.
- Help with service points / drop-off locations. Finding the nearest service point etc.
- Assistance with the rules / guidelines (weights, sizes, labeling) to ensure your shipments comply
2. SPX PH Express Email
SPX lists an official support address in its Terms & Service and support materials. Use this for formal claims or when you must attach multiple documents (photos, receipts). The email shown in SPX documentation is [email protected]
When you email them, please include:
- Your tracking number.
- Your telephone number
- Any photos or screenshots that help demonstrate your issue
They normally respond within 1–3 working days.
3. SPX Express PH Live Chat & Official Form
You can also contact SPX Express for assistance via the Live Chat function or fill out the form on their website. The Live Chat option is accessible 24 hours a day and allows you to communicate with a customer service professional in real time, which is important for getting immediate assistance with delivery issues.
