Attention Shopee PH Sellers, Apply for The E-commerce Trust Mark ASAP
Jayson 24 Sep 2025 09:30ENCopy link & title
Shopee Philippines issued the latest notice: According to the Administrative Order No. 25-12 of the Department of Trade and Industry of the Philippines, all businesses engaged in Internet transactions or e-commerce must obtain the "E-commerce Trustmark" issued by the E-Commerce Bureau (ECB) of the Department of Trade and Industry.
All businesses engaged in internet transactions or e-commerce are mandated by the DTI to secure the Trustmark. The deadline previously set by the DTI was September 30, but due to factors such as seller protests and official website maintenance, the deadline has been extended to December 31.
The E-Commerce Trustmark is granted to e-marketplaces, online merchants, e-retailers, digital platforms, and third-party platforms under Republic Act No. 11967 (RA 11967), the Internet Transactions Act of 2023, to certify that the products or services they sell online comply with relevant standards and good e-commerce practices.
Achieving the Trustmark demonstrates a seller's commitment to safe and responsible operations, contributing to a more secure and trustworthy digital marketplace environment.
For more details, can refer to 👉"Boost Buyer Confidence: What is the PH E‑Commerce Trustmark?"
To maintain active seller status and avoid store restrictions, sellers must submit an application to the DTI ECB through the official platform by December 31, 2025, and upload the application reference number or security number to the Shopee Seller Center or app. If the number is not displayed in the store description, the seller may face operational restrictions.
Upload required documents:
Sellers must provide their Trustmark application reference number (if pending) or Trustmark security number (if approved) in their Shop Description.
⚠️ Note
The DTI confirmation email includes the application reference number.
Once your Trustmark application has been approved, change the application reference number with the security number found under your Trustmark QR code.
The Trustmark is valid for a year from the date of issuance. Make sure your Trustmark is routinely renewed and included in your Shop Description.
For more detailed steps on how to display the trustmark on your Shopee account, please refer to "Shopee Officical"
Conclusion:
The Philippines E-Commerce Trustmark is more than a badge; it is a motivator. It complies with legal requirements, increases merchant trust, and provides consumers with peace of mind in a rapidly growing online economy (currently worth around USD 24 billion).
Furthermore, Filipino sellers can use BigSeller to administer their storefronts, which would increase buyer trust in the marketplace.
All businesses engaged in internet transactions or e-commerce are mandated by the DTI to secure the Trustmark. The deadline previously set by the DTI was September 30, but due to factors such as seller protests and official website maintenance, the deadline has been extended to December 31.
Want to manage multiple Shopee accounts at the same time?
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Vist our website to know more 👉 BigSeller ERP
1. What is the PH E‑Commerce Trustmark?
The E-Commerce Trustmark is granted to e-marketplaces, online merchants, e-retailers, digital platforms, and third-party platforms under Republic Act No. 11967 (RA 11967), the Internet Transactions Act of 2023, to certify that the products or services they sell online comply with relevant standards and good e-commerce practices.
Achieving the Trustmark demonstrates a seller's commitment to safe and responsible operations, contributing to a more secure and trustworthy digital marketplace environment.
For more details, can refer to 👉"Boost Buyer Confidence: What is the PH E‑Commerce Trustmark?"
2. How to Comply PH E‑Commerce Trustmark?
To maintain active seller status and avoid store restrictions, sellers must submit an application to the DTI ECB through the official platform by December 31, 2025, and upload the application reference number or security number to the Shopee Seller Center or app. If the number is not displayed in the store description, the seller may face operational restrictions.
Upload required documents:
- Valid DTI / SEC / Cooperative certificate
- Other relevant permits (if applicable)
- BIR Certificate of Registration
- List of websites or platforms used
- Valid government-issued ID
- Customer complaint handling process (redress mechanism)
3. How Do Sellers Submit Trustmark to Shopee?
Sellers must provide their Trustmark application reference number (if pending) or Trustmark security number (if approved) in their Shop Description.
⚠️ Note
The DTI confirmation email includes the application reference number.
Once your Trustmark application has been approved, change the application reference number with the security number found under your Trustmark QR code.
The Trustmark is valid for a year from the date of issuance. Make sure your Trustmark is routinely renewed and included in your Shop Description.
For more detailed steps on how to display the trustmark on your Shopee account, please refer to "Shopee Officical"
Conclusion:
The Philippines E-Commerce Trustmark is more than a badge; it is a motivator. It complies with legal requirements, increases merchant trust, and provides consumers with peace of mind in a rapidly growing online economy (currently worth around USD 24 billion).
Furthermore, Filipino sellers can use BigSeller to administer their storefronts, which would increase buyer trust in the marketplace.
BigSeller is the ultimate FREE e-commerce ERP for Southeast Asian sellers, designed to supercharge your business. Streamline everything in one place—from product listings and order processing to inventory management, financial tracking, and automated operations.
Vist our website to know more 👉 BigSeller ERP
Vist our website to know more 👉 BigSeller ERP
BigSeller-Blog Senior Writer: Jayson
Sir Jayson has worked in well-known e-commerce companies such as Shopee and TikTok Shop, helping hundreds of sellers to deepen their e-commerce industry, expand their business, and eventually become high-quality sellers.
