Shopee is home to a diverse range of products, from brand-new items to budget-friendly pre-owned and refurbished finds. As more Malaysian buyers look for value deals, second-hand and refurbished listings continue to grow in popularity.

But here’s the catch: accurate product labelling and honest condition descriptions matter more than ever. Buyers want clarity. Shopee wants transparency. And sellers who get this right enjoy more trust, more clicks, and fewer disputes.

One simple feature helps with this which is the Condition Attribute. When used correctly, the Condition attribute improves search visibility, boosts buyer confidence, and ensures you follow Shopee marketplace standards.

Why the Condition Attribute Matters

The Condition Attribute is a key part of how shoppers evaluate your product and decide whether to buy. When you label your item as New, Used, or Refurbished, you’re helping buyers set the right expectations before they click “Add to Cart.”

What it tells buyers

If in doubt, choose honesty as over-promising leads to disputes.

Why accurate product condition matters

If your product is used or refurbished, clarity is your biggest advantage. Buyers don't mind pre-loved items as long as they know what they’re getting. Being upfront strengthens trust, improves sales performance, and protects your shop in the long run.

Best Practices for Listing Used or Refurbished Products on Shopee

Selling second-hand or refurbished items can be highly profitable as long as buyers feel informed and confident. The more transparent your listing, the higher your conversion rate and the lower your dispute risk.

Follow these steps to build trust and encourage smooth transactions:

1. Select the correct Condition Attribute

Before publishing your listing, always choose whether the product is New, Used, or Refurbished.

Consistency matters, your condition tag, title, images, and description should all match. Clear condition = stronger credibility + fewer complaints

2. State the condition in your title & description

Make it obvious from the first glance that the product is pre-owned or refurbished. This helps set expectations immediately and prevents misunderstandings.

Example titles:

• (USED) Laptop 16GB RAM | Good Condition | 100% Working

• (Refurbished) iPhone 12 | New Battery | 6-Month Warranty

Buyers appreciate honesty and transparency often leads to faster sales.

3. Upload real photos & videos

Stock images and AI-generated photos are not suitable for second-hand listings. Buyers need to see the actual product condition.

Include:

• Front, back, and side angles

• Accessories and packaging

• Close-ups of scratches, dents, or wear marks

• Boot-up or functionality test video (especially for electronics)

Real visuals = trust. Trust = fewer returns and disputes.

4. Clearly state warranty information

Buyers need to know what support they’ll get after purchase.

Specify whether your item comes with:

• Manufacturer warranty

• Seller warranty

• No warranty

A simple statement avoids uncertainty and builds buyer confidence.

5. List all included items

Detail what is included so customers know exactly what they will receive.

Example:

• Phone unit

• Replacement charging cable

• Original box not included

• Earphones

Clear listings = fewer “missing item” complaints.

6. Be upfront about imperfections

Don’t hide flaws, describe them clearly and show them in photos.

Example wording:

• Minor scratches on top cover; fully functional.

• 1-year-old appliance; light signs of use; no dents.

Avoid vague descriptions like “good condition” without proof. Buyers appreciate honesty, and clear descriptions protect you from disputes.

Pro Seller Tip: Update Your Listing When Needed

Your product listing shouldn’t be “set and forget.” If you get better photos, notice a flaw, or simply want to improve clarity, you can easily edit your listing anytime through Shopee Seller Centre.

Refreshing your listing keeps information accurate and up to date which ultimately helps you:

• Build stronger buyer confidence

• Improve click-through and conversion rates

• Reduce disputes, returns, and negative reviews

Small updates can make a big difference in buyer trust and overall sales performance. Keep refining and stay transparent to win long-term.

Sell Second-Hand With Confidence and Manage It Smarter With BigSeller

Clear, honest listings are essential when selling used or refurbished products on Shopee. From choosing the correct condition to showing real product photos and listing included accessories, transparency is what drives trust and repeat sales.

For sellers managing multiple SKUs or selling across platforms, accuracy and consistency matter even more. BigSeller helps maintain clean listings, sync inventory in real time, and automate day-to-day tasks so you can focus on sourcing and selling, not manual updates. As a free e-commerce ERP built for Southeast Asian sellers, BigSeller supports seamless product listing, order processing, warehouse operations, and reporting.

Try BigSeller for free today  and simplify multi-channel selling with automation that works for you.