Lazada has launched a new Installation service to help buyers enjoy a smoother, more complete shopping experience, especially when purchasing furniture or items that require assembly. For sellers, this service can directly improve conversions, reduce return cases, and strengthen long-term buyer trust.

Below is a clear breakdown of what the service includes, who can join, and how you can enable it if you’ve been invited.

What Is Lazada’s Installation Service?

Lazada’s Installation service is a value-added option that allows buyers to have their products professionally installed or assembled after delivery. Once a purchase is made, buyers can select their preferred installation date directly in the Lazada app, making the process simple and convenient.

The installation itself is handled by certified service providers coordinated by Lazada, which means sellers do not need to hire or manage technicians themselves. Lazada ensures that the product is set up correctly, reducing the risk of assembly issues and enhancing the buyer’s overall experience.

How the Installation Service Benefits Sellers

1. Higher Conversion Rates

Offering professional installation makes buyers feel more confident in their purchase, particularly for furniture, bulky items, or products that require assembly. Knowing that help is provided after delivery can encourage hesitant buyers to complete their order, potentially increasing sales.

2. Reduced Return & Refund Claims

Incorrect assembly or improper use is a common reason for “item faulty” returns. With professional installation, these issues are minimised, ensuring the product is assembled correctly the first time and reducing unnecessary returns or refunds.

3. Enhanced Buyer Trust

Providing installation services positions your store as reliable and service-oriented. Buyers are more likely to trust sellers who make the post-purchase experience hassle-free, which can lead to repeat purchases and better store ratings.

4. Better Flow for Delivery & Installation

Delivery is not affected by the service; products are delivered as usual. Installation is scheduled separately, giving buyers flexibility. Sellers are encouraged to prioritise installation orders, so buyers can book their appointment without delays, ensuring smooth coordination between delivery and installation.

5. Zero Additional Cost for Sellers

The service is free for sellers to enable. Installation fees are charged directly to buyers and settled by Lazada with the service providers. This means sellers can offer the service without worrying about extra costs, while still benefiting from higher conversions and improved buyer satisfaction.

Where and What Items Are Eligible for Lazada’s Installation Service

The Installation service is available only for products that display the “Installation service” option at checkout. This ensures that buyers can choose to have their items professionally installed after delivery.

Service Areas

Currently, Lazada offers the Installation service to buyers located in:

• Klang Valley

• WP Kuala Lumpur

• WP Putrajaya

Note: Some locations may be excluded due to accessibility limitations, so service availability depends on the buyer’s address.

Eligible Product Categories

This service is specifically designed for Furniture & Organization items. Below is a breakdown of categories, subcategories, and the types of products covered:

This selection ensures that buyers of bulky or assembly-required furniture can benefit from professional installation, making their post-purchase experience smooth and worry-free.

Products Not Eligible

The Installation service does not apply to the following:

• Pre-orders

• Items delivered directly by sellers

• Digital goods

• Vouchers

• Any category outside Furniture & Organization

By focusing on these categories, Lazada ensures that professional installation is offered only where it adds real value to the buyer and reduces potential issues with setup or assembly.

How to Enable Lazada’s Installation Service (Invite-Only)

Currently, Lazada’s Installation service is available only to selected sellers. To participate, sellers must first submit their interest through Lazada’s official form. Once approved and onboarded, sellers can enable the service by following these steps:

Step 1: Confirm Activation in Seller Center

• Log in to Lazada Seller Center.

• Navigate to Delivery Service Settings.

• Invited sellers will find that Installation service is already toggled on by default.

Step 2: Enable Installation Service at Warehouse Level

• Go to Warehouse-Level Settings.

• Select the warehouse code that you want the service to apply to.

• Toggle Installation service for that warehouse.

Step 3: Assign the Correct Installation Service to Each Product

• Go to Products → Manage Products → Edit Item → Shipping & Warranty.

• From the dropdown menu, select the appropriate Installation service for each SKU.

Important: Make sure the product category matches the correct installation type. Example: A sofa should be paired with Assembly – Sofas. Incorrect selection may result in wrong instructions being sent to the service provider, which could cause delays or installation errors.

Bulk Setup Option

If you have multiple SKUs to update, you can use the bulk manage function to save time:

1. Navigate to Manage Product → Bulk Manage

2. Go to Weight & Shipping → Download the template

3. Edit the “Bulky Installation” column in the template with the correct service type

4. Upload the updated template back to Lazada Seller Center

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Lazada’s Installation service helps sellers increase conversions, reduce returns, and build buyer trust. To get the most out of such services and manage multiple platforms efficiently, try BigSeller.

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Try BigSeller for free today and streamline your operations while making the most of value-added services like Lazada’s Installation service.