Shopee is rolling out stronger Fulfilled by Shopee (FBS) incentives for new sellers in Malaysia, making it easier to scale without worrying about fulfilment costs, delivery speed, or compliance issues.

If you’re considering joining FBS or still on the fence, this latest update significantly lowers the entry barrier, especially with 6 months of free fulfilment rates, platform support fee exemptions, and logistics advantages across West and East Malaysia.

Before diving in, if you’re new to the concept, you can first read this guide:
What is Fulfilled by Shopee (FBS)? Benefits, Process & How to Get Started

6 Months of 100% Free FBS Fulfilment Rates (New Sellers Only)

The biggest highlight of the updated FBS benefits is the 6-month free trial with a 100% fulfilment rate waiver. What this means for new sellers:

• No FBS fulfilment fees for 6 months

• Applies only to new sellers joining FBS

• Not applicable to high-value SKUs

• Ideal for sellers who want to test warehouse fulfilment without upfront cost risk

This allows sellers to move inventory into Shopee’s warehouse, enjoy automated packing and shipping, and evaluate performance before committing long-term.

Platform Support Fee Exemption (RM0.50 per Order)

As of 16 July 2025, Shopee has introduced a Platform Support Fee for all marketplace sellers. However, new FBS sellers enjoy a full exemption:

• RM0.50 per order waived

• Only applicable to FBS orders

• Direct cost savings for sellers processing high daily order volumes

For sellers handling hundreds or thousands of orders monthly, this exemption alone can translate into meaningful savings.

30-Day Risk-Free Trial with Return-to-Seller Fee Waiver

Shopee understands that not every seller may be ready to fully commit to FBS. That’s why FBS now comes with a 30-day satisfaction period:

• If you decide FBS is not suitable within the first 30 days

• Shopee will waive the return-to-seller fee

• Fee waived: RM0.30 per unit

This removes a common concern among new FBS users, being stuck with unexpected exit costs.

Free Business Expansion Opportunity to East Malaysia

For sellers looking to reach customers in Sabah and Sarawak, FBS offers a strong incentive:

• Up to 6 months of free storage waiver for East Malaysia

• Applicable to selected SKUs

• SKU selection is based on performance and eligibility

This helps sellers test East Malaysia demand without worrying about higher storage and cross-region logistics costs.

Faster Delivery: Same Day & Next Day for Warehouse Orders

FBS sellers gain access to Same Day Delivery (SDD) and Next Day Delivery (NDD) for eligible warehouse-fulfilled orders.

Key advantages:

• Faster delivery improves conversion rates

• Better buyer satisfaction and reviews

• Stronger competitiveness during campaigns and flash sales

These delivery options are especially valuable in high-demand urban areas.

Guaranteed Day-to-Ship (DTS) Compliance

Shopee continues to strengthen seller performance standards.

• Effective 16 April 2025, Days to Ship (DTS) requirements were revised

• FBS sellers enjoy guaranteed DTS compliance

• Orders are prepared and handed over on time by Shopee’s warehouse

This reduces the risk of penalties, late shipment ratings, and order cancellations due to fulfilment delays.


 

How These Benefits Compare to Previous FBS Incentives

Previously, FBS benefits focused more on discounts and rebates, such as:

• 3% commission fee discount (capped at RM20,000 per quarter)

• 2% Shopee Cashback Program discount (capped at RM22 per item)

• Next Day Delivery for warehouse orders

• Return-to-seller fee waiver within 30 days

• East Malaysia SKU expansion based on performance

The updated benefits shift towards direct cost elimination, including:

• Free fulfilment rates

• Platform support fee exemption

• Free storage for selected East Malaysia SKUs

This makes FBS more accessible, especially for new and growing sellers.

What Happens After Sellers Joining Fulfilled by Shopee (FBS)

Shopee shared a case study showing how fulfilment performance improves after switching to FBS.

Seller A’s results:

• 62% improvement in average preparation time

• 93% reduction in order cancellation rate

These improvements were mainly driven by:

• Faster parcel preparation

• Timely handover to logistics partners

• Reduced operational bottlenecks during peak periods

For sellers struggling with late shipments or order cancellations, FBS directly addresses these pain points.

Managing Shopee FBS More Efficiently with BigSeller

Shopee’s updated Fulfilled by Shopee (FBS) incentives give new sellers a strong cost advantage, but as order volume grows, fulfilment alone is not enough. Sellers still need a reliable way to manage products, inventory, orders, and performance across platforms.

BigSeller is a free, easy-to-use, and highly automated e-commerce ERP built specifically for Southeast Asian sellers. It supports end-to-end operations, from product sourcing and bulk listing to order processing, inventory control, overselling prevention, automation, and financial reporting, all in one system.

If you’re using Shopee FBS to improve delivery speed and reduce fulfilment costs, pairing it with a system that keeps operations organised can help you scale with fewer errors and less manual effort.

Try BigSeller for free and see how centralised management and automation can support your Shopee FBS operations as your business grows.