Here's the latest and most accurate guide on how sellers can contact J&T Express in Malaysia.
 

1. J&T Express Customer Service Hotline

If you want fast assistance, the best way to contact J&T Express is by calling their official customer service hotline.

• Hotline: 1800-82-0022

• Available from: 9:00 AM to 7:00 PM, every day

They can help you with:

• Checking the status of your parcel

• Reporting problems like a lost, delayed, or damaged item

• Following up on any existing complaints

Make sure you have your tracking number ready before calling. This will help the staff find your parcel details quickly and assist you faster.
 

2. J&T Express Email

If your issue is not urgent such as making a complaint or asking about a parcel, you can contact J&T Express by sending an email to customerservice.hq@jtexpress.com

When you email them, be sure to include:

• Your tracking number

• Your phone number

• Any photos or screenshots that help explain your issue (for example, proof that you dropped off the parcel or pictures of a damaged package)

They usually reply within 1 to 3 business days.

3. J&T Express WhatsApp

If you’d rather text than call, you can contact J&T Express through WhatsApp at +6012 250 9647 for help with your parcel.

This option is perfect if:

• You want quick support

• You don’t feel like waiting on a phone call

• You prefer messaging over speaking directly

Just send them a message explaining your issue, and don’t forget to include your tracking number for faster assistance.

4. J&T Express Live Chat

You can also contact J&T Express for help by using the Live Chat feature on their website. The Live Chat service is available 24 hours and lets you talk with a customer service agent in real time, which is useful for getting quick help with delivery problems.
 

5. J&T Express Social Media

Sometimes, J&T Express responds faster via social media. You can send them a direct message through:

• Facebook: facebook.com/jntexpressmalaysia

• Instagram: instagram.com/jtexpressmy

• TikTok: tiktok.com/@jtexpressmy

Include your tracking number and issue briefly. Be respectful, social media teams often respond within a few hours.

6. J&T Express Branch

Visiting the closest J&T Express branch in person is the quickest way to solve your parcel problems, especially if you’re dealing with:

• A delivery that didn’t succeed

• Returns that were rejected

• Urgent issues where you need to recover your parcel quickly

You can find the location of your nearest J&T branch by visiting this link: https://jtexpress.my/location or by checking their app.
 

7. J&T Express Complaint Centre

If you have a delivery problem that hasn't been fixed yet, you can submit an official complaint to J&T Express.

Filing a complaint this way is best when you need help with:

• Problems that haven’t been resolved

• Asking for compensation

• Shipments that are delayed or lost
   

Final Tips for Sellers

Parcel issues like delays, failed deliveries, or lost items are common challenges for online sellers. J&T Express offers multiple ways to get support through phone, live chat, or by visiting a branch, so sellers can choose the method that fits the situation best.

Still, dealing with logistics is just one part of the bigger picture. For e-commerce sellers, having a tool like BigSeller helps bridge the gap between marketplace management and courier services like J&T Express. Instead of manually updating order statuses or chasing tracking numbers, BigSeller automates these tasks and keeps everything organised in one place. Sellers using BigSeller benefit from:

• Auto-syncing tracking info with J&T Express and other couriers

• Centralised order and parcel tracking across platforms

• Quick visibility into shipment issues without needing to check multiple systems

• Reduced risk of missing or mismanaging orders
   

Try BigSeller for free today and experience the difference it makes in managing your e-commerce operations.

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