What IS Internet Transactions Act (ITA)?

The Philippines Department of Trade and Industry (DTI) announced that the Internet Transactions Act (ITA or or Republic Act No. 11967) of 2023 has fully come into effect after the transition period ended on June 20, marking a new phase in the country's regulation of online sellers and digital platforms.

From now on, all electronic markets, e-commerce platforms and online sellers must strictly comply with the new regulations. According to the law, all goods and services must fully disclose the price, brand name, details, condition and seller contact information.

Platforms are also required to establish an accessible and fair consumer complaint handling mechanism, provide secure payment methods, and implement high standards of data protection measures. If the platform fails to deal with illegal goods or services information in a timely manner, it may be jointly liable with the seller. 👉 Click Here to Register BigSeller For Free!👈

How Should Shopee Sellers Comply with ITA?

In accordance with the ITA, Shopee sellers must complete and submit the following to e-commerce platforms by June 20, 2025.
 

1. Seller Business Information and Documents:

Complete your business information on Seller Centre now to avoid shop restrictions starting Apr 29.

 

⚠️ Note

For new sellers: Complete your Seller Registration by uploading your business information and documents. Learn more here.

Ensure that your documents are valid and up to date prior to submitting it to Shopee to avoid any issues with processing.

2. Permits and Licenses for Regulated/Controlled Items

According to the ITA, sellers who wish to sell legally controlled goods must possess the required licenses. These rules aid in upholding the requirements to guarantee the dependability, safety, and security of every product offered for sale to customers.

Similarly, these controlled products cannot be sold by unlicensed dealers.

View the list of prohibited items and the permissions needed for them 👉Here.
 

⚠️ Note

To comply with ITA, your shop must have the permits to sell regulated items online. Submit your permits via Seller Centre now to avoid listing restrictions starting Apr 29.

Learn how to upload the required permits to sell regulated items here.

              💡 Tip

Learn more about Shopee's prohibited and restricted policy here.

How to Update Shopee Business Information?

Step 1: On Seller Centre, go to Shop > Shop Information > Business Information tab and click on “Edit”

Step 2: Enter the information contained in your BIR Certificate of Registration (CoR). Note that the information you enter here will also be reflected on your tax bills (i.e., Official Receipt, Billing Statement).



The required fields will automatically change depending on the selected seller type (i.e Sole Proprietorship, Partnership/Corporation/Cooperative, One-Person Corporation).
 

⚠️Note

Your business email and phone number will be accessible to the public in line with the Internet Transactions Act. It is recommended to use a dedicated business email and phone number instead of those used for your Shopee account credentials.

If you need any ITA issue help from the Shopee philippines customer service, please check this article: 👉6 Ways to Easily Contact Shopee Philippines Customer Service
 

BigSeller supports authorization of multiple platforms and multiple stores, all of which are centrally managed together—from product listings and order processing to inventory management, financial tracking, and automated operations. 👉 Click Here to Register BigSeller For Free!👈