Shopee PH RR Shipping Fee Support Program Explained: Benefits & Tips
Jayson 07 Jul 2025 12:29ENCopy link & title
Besides, effective July 1, 2025, all currently enrolled sellers in the RR Shipping Fee Support Program will be auto-enrolled in the succeeding months to continuously enjoy the program benefits. 👉 Click Here to Register BigSeller For Free!👈
1. Background: Shopee PH’s Evolving Return Policy
(1). Shopee "Change of Mind" & COD Unbox Returns
Since May 26, 2025, Shopee PH introduced Cash on Delivery (COD) unboxing with on‑the‑spot returns, allowing buyers to inspect items before completing the purchase. This customer‑friendly feature has boosted buyer confidence but also increased return rates, triggering RSF/FSF charges from June 1, 2025.
(2). Financial Impact on Sellers
Analysts report that average return rates on COD orders hover around 8–10%, translating to an additional ₱30–₱50 per return in shipping costs. Without a support program, sellers could face monthly losses exceeding ₱5,000 if handling 200 COD orders per month.
2. How Does Shopee RR Shipping Fee Support Program Work?
(1). RSF & FSF Support:
Shopee automatically covers both legs of the shipping journey for returns and refunds, eliminating manual claims.
For example:
Case 1: Return and refund
If the buyer successfully files for a return/refund after receiving the parcel, the seller is obligated to pay both the FSF and the RSF on behalf of the customer.
However, if the order was placed when the seller was participating in the RR Shipping Fee Support Program and was later delivered to the customer, the seller will not be required to pay any FSF or RSF in the refund to the buyer.
Case 2: Refund only
If the customer successfully asks for a refund after receiving the parcel, the seller is simply obligated to pay the FSF on behalf of the buyer.
However, if the order was placed when the seller was registered in the RR Shipping Fee Support Program and was later delivered to the buyer, the seller will not be required to pay any FSF in the refund to the buyer.
This saves your RR costs from shipping fees alone by an average of 11%.
(2). Instant Application:
Once enrolled, coverage applies to all eligible orders—no per‑order activation required.
3. Benefits for Sellers
(1). Significant Cost Savings
By offsetting an average of ₱40 per return, a seller with a 10% return rate on 1,000 monthly orders can save up to ₱4,000 every month—an annual savings of ₱48,000.
| Scenario | Return Rate | Avg. Shipping Fee | Monthly Orders | Monthly Savings |
|---|---|---|---|---|
| Frequent Small‑Item Returns | 10% | ₱40 | 500 | ₱2,000 |
| Low‑Return Sellers (<2%) | 1.5% | ₱50 | 800 | ₱600 |
| Bulky Goods (homeware, electronics) | 7% | ₱80 | 300 | ₱1,680 |
📢( These examples demonstrate that, even at modest return rates, the program delivers tangible ROI—worthwhile for both high‑volume and niche sellers )
(2). Streamlined Operations
Automated Claims: No need for manual reimbursement processes, reducing administrative workload by up to 30%.
Improved Cash Flow: Immediate coverage means funds remain available for inventory, marketing, or other operational needs.
4. How to join the Shopee RR Shipping Fee Support Program?
1. Log in to your account on Seller Centre
2. Click on Campaign on the left sidebar menu
3. Click on Nominate Now on the RR Shipping Fee Support Program
4. Click on Sign Up or Opt Out, whichever is applicable
5. The run will only become effective on the 1st day of the next calendar month
| Enrollment Process | Opt-out Process |
| Sellers can access the Campaign Page to learn more about the program, check their program fee, and sign-up. Sellers can choose to opt-in/out freely until 2 days before the start of the new run. Thereafter, sellers will have to commit till the end of that run. |
Once a new run has begun, sellers may opt-out from the next run up to 2 days before the start of the next run. This may be done in the same Campaign Page that was used to sign up for the program. |
5. Conclusion
The RR Shipping Fee Support Program offers a practical, data‑driven solution to one of e-commerce’s most pressing challenges: return shipping costs. By automatically covering RSF and FSF fees, Shopee PH empowers sellers to maintain healthy profit margins and streamline operations.
Seller can also use BigSeller to use manage their shipping fee, with this feature, BigSeller will auto-calculate the discrepancy between marketplace-charged and customer-paid shipping fees. You’ll no longer need to calculate the shipping fee manually, and you can quickly know the overcharged shipping fee. 👉 Click Here to Register BigSeller For Free!👈
