To continuously enhance the shopping and selling experience, Lazada will be implementing a revised Marketplace Commission Fee structure starting 18 July 2025. This new structure applies to all local sellers on the platform and is designed to simplify costs while offering enhanced platform benefits.
 

What’s Changing on Lazada?

Under the old system, sellers had to manually opt in to platform features like Free Shipping, Campaign Vouchers, or LazCoins. These came with additional costs or varying fee structures, depending on participation.

Starting 18 July 2025, Lazada is standardising everything into one simplified commission rate based on your product category. This new rate includes:

• Free Shipping to buyers

• Daily Campaign Vouchers funded by Lazada

• Basic LazCoins Discounts available to all sellers

Here’s a breakdown of the new rates by category:
 

By consolidating these costs, Lazada aims to give sellers greater clarity and consistency when calculating fees, while also ensuring buyers continue enjoying platform-wide perks like vouchers and free delivery.

Commission-Free Period for New Lazada Sellers

If you're new to Lazada, you won’t have to worry about commission fees right away. Lazada is offering a 120-day commission-free period starting from the day your store goes live.

• No commission fees for the first 120 days

• Fees only start on Day 121 of being on the platform

This gives new sellers time to build visibility, grow their sales, and test out the platform's tools without being charged any commission. It's Lazada’s way of helping small businesses and new entrants get a strong start before costs kick in.

How Lazada Commission Fee is Calculated

Lazada uses a transparent calculation method:
 

Important Notes:

• Only seller-funded promotions (like your own vouchers) are deducted before commission calculation.

• Lazada-funded promotions (such as campaign vouchers and platform discounts) are not deducted from the item price.

For example, let’s say you’re selling a mop set priced at RM100, and you offer a RM10 discount using your own Seller Voucher.

Step-by-step:

1. Item Price = RM100

2. Seller Voucher Discount = RM10

3. Lazada Commission Rate = 13%

4. SST = 8%

Calculation:

Commission Base = RM100 – RM10 = RM90

Commission Amount = 13% × RM90 = RM11.70

Add SST (8%) = RM11.70 + 8% = RM12.64
 

What Benefits Are Included in Lazada’s New Commission System?

Under the new “All-in-One” commission model, Lazada is no longer charging separate fees for key tools and programs. Instead, once you pay the updated commission fee, you automatically get access to a full suite of benefits, all included at no extra cost.

Here’s what’s now bundled in:

• Semua Free Shipping (Auto-Included): No more opt-ins or conditions, all your eligible products will be covered under Lazada’s free shipping programs, helping increase your conversion rate without affecting your margins.

• Free Daily Platform Vouchers: Lazada will continue giving out daily buyer vouchers, fully funded by the platform. You don’t need to spend to join campaigns anymore, and your products can still enjoy greater visibility and appeal.

• No More Platform Support Fee: Previously, sellers had to pay a separate fee for basic seller services. That fee is now gone, the new commission covers everything in one clear charge.

• LazCoins Programme Access (1%–30% Configurable): Sellers are automatically enrolled in the LazCoins discount program. You can choose how much discount to offer, no opt-in, no hidden fees, just more engagement with coin-savvy shoppers.

• Full Voucher Stackability: Buyers can combine all available deals, seller Vouchers + Platform Vouchers + LazCoins + Free Shipping + LazCash. This leads to stronger buyer incentives and more completed checkouts.

• Priority Delivery Included: Eligible sellers and items can now enjoy 24–48 hour delivery services without paying separately, a win for customer satisfaction and your store rating.

• AI-Powered Tools for Smarter Selling: Tools like Lazzie Seller, Smart Listings, LazChart, and Smart Product Optimisation are now freely accessible. These features help you list faster, improve pricing, track trends, and grow your business more effectively.

What Happens to Lazada Commission Fees for Returns or Failed Deliveries?

Lazada only charges commission fees when a sale is successfully completed and delivered to the buyer. Here’s how it works in different scenarios:

1. Successful Delivery = Commission Charged

Once an order is delivered to the buyer, the applicable commission fee (based on your product category) is charged.

2. Failed Delivery = No Commission

If the delivery fails, for example, the customer isn’t available, cancels before receiving, or the parcel is returned by the courier, you won’t be charged any commission at all.

3. Returned Orders = Commission Refunded

If a customer receives the item but later returns it:

• Full return? You’ll get a full refund of the commission fee.

• Partial return? Lazada will refund the commission based on the value of the returned item(s) only.

How to Check Your Lazada Commission Charges

Lazada gives sellers full transparency on how much commission they’re being charged per order. You can easily track this in your Seller Center.

To view your commission details:

1. Go to Lazada Seller Center

2. Navigate to Finance

3. Click on My Income

4. Open your Income Statement

5. Select a Statement Number

6. Click View Statement Details

You’ll see a detailed breakdown of:

• Commission fees

• Tax (SST)

• Order reference

• Payment summary

You can also find the commission charge directly on the order detail page, so you don’t have to wait for the full income statement.

This helps you monitor costs, verify deductions, and keep your store finances in check.
 

When Will the New Lazada Commission Fees Apply?

Lazada’s new commission structure will begin on 18 July 2025, but only for orders placed on or after that date.

Here’s how it works:

• Orders placed before 18 July 2025 (even if delivered later) will still follow the old commission rates.

• Orders placed on or after 18 July 2025 will follow the new, all-in-one commission structure.

So, the key trigger is the order creation date, not the delivery date. This gives sellers a clear cutoff and allows time to prepare for the updated fee model.

What This Change Really Means for Lazada Sellers

Lazada’s new commission structure takes the guesswork out of selling, no more scattered fees or optional program costs. Everything from platform vouchers to free shipping is now rolled into one rate, making it easier to calculate margins and plan ahead.

But understanding your costs is only one part of the equation. Execution still matters especially during campaigns, price updates, or flash sales. If you’re already adjusting to this update, tools like auto-sync, label printing, and stock alerts on BigSeller can keep your day-to-day tasks from turning into bottlenecks.

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