5 Practical Ways to Contact Entrego Express Customer Service
Jayson 11 Dec 2025 12:26ENCopy link & title
When a delivery goes sideways — a parcel is delayed, tracking stalls, or a COD collection needs reconciling — fast, clear communication with your courier is everything.
Below are five practical, tested ways Filipino e-commerce sellers can reach Entrego express customer service, plus tips to speed up resolution every time.
"[email protected]". This is the recommended email for parcel and delivery inquiries and is useful when you need a written record (refunds, claims, missing items)
It will create a ticket trail. Use it when you need Entrego to escalate, investigate hub handling, or confirm adjustments to COD collections.
Reported Entrego contact number: +63 2 8465 8000. Use this for urgent cases — e.g., a high-value order shown as “delivered” but not received, or a scheduled pickup that never arrived.
If call queues are long, call early in the morning (right when business hours start) to avoid peak times.
Entrego's official website for general info and services is www.entrego.com.ph, but be aware they largely stopped their own courier services in 2024, with operations shifting or being handled by partners like Air21; for tracking specific packages, use third-party sites like ParcelsApp or PostTrack by entering your tracking number.
It gives you the most current system status and is often the first place Entrego CS looks when you call or email.
Entrego maintains a presence on professional/social platforms — use their LinkedIn/company pages and official Facebook channels to message or post (search “Entrego Philippines” on LinkedIn/Facebook). Social messages can get quicker attention for simple questions and are useful if other channels are slow.
Social channels are often monitored for reputation management and can move simple issues faster than email.
Entrego’s mobile app is available on the App Store and Google Play — it provides order lists, live status, and in-app tools to log issues. If your store integrates with Entrego, the app can show the same statuses your buyers see.
Conclusion:
For Filipino e-commerce sellers, the fastest path to resolving delivery issues with Entrego is to choose the right channel for the right problem. And please note that courier contact details sometimes change. For mission-critical shipments, confirm the latest contact methods via the tracking portal or your account rep before escalating.
However, handling logistics is only part of the picture. For e-commerce sellers, having a tool like BigSeller helps bridge the gap between platform management and courier services like Entrego Express.
Below are five practical, tested ways Filipino e-commerce sellers can reach Entrego express customer service, plus tips to speed up resolution every time.
Want to manage multiple Shopee/Lazada/TikTok Shop accounts at the same time?
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1. Email Entrego Support
"[email protected]". This is the recommended email for parcel and delivery inquiries and is useful when you need a written record (refunds, claims, missing items)
It will create a ticket trail. Use it when you need Entrego to escalate, investigate hub handling, or confirm adjustments to COD collections.
2. Call the Hotline
Reported Entrego contact number: +63 2 8465 8000. Use this for urgent cases — e.g., a high-value order shown as “delivered” but not received, or a scheduled pickup that never arrived.
If call queues are long, call early in the morning (right when business hours start) to avoid peak times.
3. Use Entrego’s Tracking & Contact Page
Entrego's official website for general info and services is www.entrego.com.ph, but be aware they largely stopped their own courier services in 2024, with operations shifting or being handled by partners like Air21; for tracking specific packages, use third-party sites like ParcelsApp or PostTrack by entering your tracking number.
It gives you the most current system status and is often the first place Entrego CS looks when you call or email.
4. Message Entrego via Social Media
Entrego maintains a presence on professional/social platforms — use their LinkedIn/company pages and official Facebook channels to message or post (search “Entrego Philippines” on LinkedIn/Facebook). Social messages can get quicker attention for simple questions and are useful if other channels are slow.
Social channels are often monitored for reputation management and can move simple issues faster than email.
5. Use the Entrego Mobile App
Entrego’s mobile app is available on the App Store and Google Play — it provides order lists, live status, and in-app tools to log issues. If your store integrates with Entrego, the app can show the same statuses your buyers see.
Conclusion:
For Filipino e-commerce sellers, the fastest path to resolving delivery issues with Entrego is to choose the right channel for the right problem. And please note that courier contact details sometimes change. For mission-critical shipments, confirm the latest contact methods via the tracking portal or your account rep before escalating.
However, handling logistics is only part of the picture. For e-commerce sellers, having a tool like BigSeller helps bridge the gap between platform management and courier services like Entrego Express.
BigSeller is the ultimate FREE e-commerce ERP for Southeast Asian sellers, designed to supercharge your business. Streamline everything in one place—from product listings and order processing to inventory management, financial tracking, and automated operations.
Vist our website to know more BigSeller ERP👉
Vist our website to know more BigSeller ERP👉
BigSeller-Blog Senior Writer: Jayson
Sir Jayson has worked in well-known e-commerce companies such as Shopee and TikTok Shop, helping hundreds of sellers to deepen their e-commerce industry, expand their business, and eventually become high-quality sellers.
