Shopee Collection Point is one of the most convenient logistics options available to buyers today, especially for those who aren’t home during delivery hours. For sellers, enabling this channel can boost product exposure, reduce failed deliveries, and improve overall buyer satisfaction.

This guide walks you through how the programme works, the benefits, parcel preparation rules, weight limits, payment release, returns, and more.

Why Sellers Should Enable Shopee Collection Point

Shopee Collection Point isn’t just an alternative delivery option for buyers, it can actually help sellers improve visibility, reduce risks, and enhance customer satisfaction. Here’s a breakdown of the main benefits.

1. Boost Visibility with Free Product Exposure

Once you enable Shopee Collection Point, your products may be featured on Shopee’s official Collection Point microsite. This listing page attracts a specific group of shoppers who prefer self-collection, meaning they are already more likely to convert.

This gives you:

• Free product exposure

• More visibility for your top SKUs

• Access to buyers with high purchase intent

It’s essentially free marketing, without spending a cent on ads.


 

2. Free Return Delivery for Failed Collections

One major advantage is that Shopee absorbs the return cost if a buyer fails to collect their parcel. If the item is unclaimed after the 5-day collection window, Shopee will automatically return it to you at zero cost.

You won’t be charged for:

• The failed collection

• The return delivery

• Any additional logistical fees

This significantly lowers your risk, especially for sellers dealing with high-value or bulky items.


 

3. Better Convenience for Your Buyers

Collection Points give buyers flexibility and solve common delivery problems such as “nobody at home,” condo guard restrictions, office hours clashes, or unpredictable schedules.

Buyers get:

• An SMS or Shopee App notification once the parcel arrives

• A full 5 calendar days to collect it

• The option to pick up the parcel anytime within the outlet’s operating hours

This convenience creates a better buyer experience, fewer failed deliveries, and a higher chance of repeat purchases for your shop.


 

Parcel Requirements for Shopee Collection Point Orders

To ensure smooth delivery, Shopee has strict rules on how parcels must be packed and labelled. Drivers can reject parcels that don’t meet these standards.

1. Print and Attach a Proper A6 Shopee Air Waybill

For every Collection Point parcel, you must:

• Print the A6 Air Waybill (AWB) from Shopee Seller Centre

• Insert it into a clear plastic pouch, or

• Stick it securely on top of the parcel

Parcels will be rejected if:

• The AWB is missing

• The AWB format is non-standard or altered

• The label is torn, smudged, or unclear

Make sure the AWB shows the “Buyer Self Collection Point” indicator so the parcel is routed correctly.

2. Follow Shopee’s Packaging, Size, and Weight Rules

Shopee enforces strict parcel requirements to ensure safe handling. Drivers may reject parcels if:

• Weight exceeds the 15kg limit

• Any side exceeds 40cm (Length, Width, Height)

• Packaging does not comply with Shopee’s Packaging Guidelines

• The parcel contains restricted or prohibited items

• The tracking number is duplicated

• The parcel or label is damaged

Double-check before handover to avoid delays or rejections.

Pick-Up vs Drop-Off: How It Works for Sellers

Pick-Up Eligibility

Pick-up is only available for sellers with:

• An average of at least 10 paid orders per day over the past 30 days

If you meet this requirement, Shopee may arrange pick-up directly from your location.

If you don’t meet the requirement:

• You can still use Shopee Collection Point

• You just need to drop off your parcels at an authorised service point

• The delivery flow remains the same

Pick-up availability may also vary depending on your address, local service coverage, and logistic support.

Shipping Fees for Collection Point Deliveries

Shipping fees are based on:

• The weight of the parcel

• The buyer’s location

Collection Point deliveries follow the same fee structure as standard Shopee shipping rates, no extra charges.

Payment Release for Shopee Collection Point Orders

Payment will be credited to your Seller Wallet within 2–3 working days once:

• The buyer clicks “Order Received”, or

• The Shopee Guarantee Period ends

This timeline is the same as home delivery orders.

Return & Refund Process for Collection Point Orders

The return and refund process works exactly like normal Shopee orders.

If the parcel is uncollected:

Shopee will return it to you at no cost.

If the buyer is unhappy with the product:

They can file a Return/Refund request via the Shopee App following the standard process.

If the buyer receives the wrong item:

Shopee requires buyers to:

1. Collect the parcel from the Collection Point

2. Submit a Return/Refund request within 24 hours

3. Provide photos or videos of the packaging and items

To reduce disputes, always ensure correct packaging and accurate product descriptions.

Why You May Not Be Able to Enable Shopee Collection Point

You might not see the toggle for Shopee Collection Point if:

• Your shop is not located in a serviceable area

• Your current logistic channel is not compatible

• There are temporary restrictions from Shopee based on location or fulfilment settings

Once your area becomes eligible or restrictions are lifted, the option will appear automatically.

Stay Ready for Shopee’s Evolving Tools

Shopee’s selling tools continue to shift, and staying updated helps you respond quickly, whether it’s adjusting to new commission structures, campaign requirements, or limits within AMS Lite and Elite. The more prepared you are, the easier it is to keep your operations stable, especially during peak seasons.

If you want a smoother way to manage these changes, BigSeller can support the operational side so you can focus on strategy. Its multi-platform listing, real-time inventory sync, automated order processing, barcode-based fulfillment, and marketing tools help reduce errors and manual work, making it easier to adapt even when platforms update their rules.

Start using BigSeller for free and simplify your day-to-day operations.