For most sellers, delivery settings are configured once and rarely revisited. However, as product ranges expand or order volumes increase, the delivery option that once worked may no longer be suitable. Lazada’s delivery services are designed to scale with different selling needs, if sellers know how to use them correctly.

This guide breaks down how each Lazada delivery option works, who it’s suitable for, and what sellers need to know before enabling them.

1. Standard Delivery (Default & Bulky)

Standard Delivery is the most common and widely used shipping option on Lazada. When you first register as a seller, Lazada automatically assigns you a default non-bulky shipping provider. Shortly after, a bulky shipping provider will also be assigned if your products require it.

Default (Non-Bulky) Delivery

This option is designed for everyday parcels that meet Lazada’s standard size and weight limits.

Parcel size guide:

• Maximum dimension: 81cm

• Maximum weight: 30kg

Fulfilment SLA (Order Creation → Handover):

• Non-LazMall sellers: 2 days

• LazMall sellers: 1 day

Delivery time:

• Approximately 2–6 days on normal days

Shipping providers may include:

• Lazada Logistics

• Ninja Van

• Flash Express

• J&T Express

Pickup vs Drop-off rules:

• Drop-off applies to lower daily parcel volumes

• Pickup is available once minimum daily volume requirements are met

• Minimum volume must be maintained for 21 out of 30 days to continue enjoying pickup service

This is the most suitable option for sellers shipping small to medium-sized products nationwide.


 

Bulky Delivery

Bulky delivery is automatically enabled for sellers offering large or heavy items that exceed non-bulky limits.

Parcel size guide:

• More than 81cm, up to 200cm on any side

• More than 30kg, up to 100kg

Fulfilment SLA (Order Creation → Handover):

• Same as standard delivery:

  • Non-LazMall: 2 days

  • LazMall: 1 day

Delivery time:

• Approximately 2–6 days, depending on location and handling

Assigned shipping providers may include:

• SkyNet

• J&T Cargo

Bulky delivery is ideal for sellers dealing in furniture, appliances, fitness equipment, or oversized home items.

 
 

2. Self-Subscription Service: Instant Delivery

For sellers prioritising speed and local fulfilment, Lazada offers Instant Delivery under its Self-Subscription Service.

This option is not automatically enabled and is only available to sellers who:

• Meet Lazada’s performance criteria

• Are located within Klang Valley

• Operate within participating shipping providers’ coverage areas

Key Features of Instant Delivery

Parcel size guide:

• Maximum dimension: 40cm

• Maximum weight: 10kg

Fulfilment SLA:

• Orders must be fulfilled on the same day

• Handover deadline: before 12:30 PM

Delivery window:

• Same-day delivery between 1:00 PM – 4:00 PM

Shipping provider:

• GoGet

Pickup method:

• Pickup only (no drop-off)

Instant Delivery is best suited for:

• Fast-moving consumer goods

• Last-minute purchases

• Sellers targeting urban buyers who value speed over cost

Because of the strict SLA, sellers should only enable this option if their inventory, packing process, and manpower are well-prepared.


 

3. Delivered by Seller (DBS)

Delivered by Seller (DBS) is a special delivery option that allows sellers to manage shipping independently, outside Lazada’s logistics network.

However, this option is only permitted for specific product categories, typically those that:

• Require special handling or installation

• Involve fresh or frozen products

• Exceed Lazada’s standard bulky limits

  • More than 200cm on any side

  • More than 100kg

Key Characteristics of DBS

Fulfilment SLA:

• End-to-end SLA from order creation to delivery: 14 days

Shipping provider:

• Chosen and managed by the seller

Pickup/drop-off:

• Fully managed by the seller, depending on the chosen logistics partner

Shipping fee:

• Calculated based on product type, not Lazada’s standard rate card

DBS is commonly used by sellers in industries such as:

• Furniture with installation services

• Large-scale appliances

• Perishable or temperature-controlled goods

Because DBS shifts more responsibility to the seller, maintaining clear communication with buyers is crucial to avoid disputes.

How to Choose the Right Delivery Option as a Lazada Seller

When selecting or managing your delivery options, consider these factors:

1. Product Size and Weight

Start with your product’s physical dimensions. Lazada assigns delivery services primarily based on parcel size and weight.

• Non-bulky products (within standard size and weight limits) are best handled through Standard Delivery, which is automatically assigned and suitable for most everyday items.

• Bulky items that exceed non-bulky limits but remain within Lazada’s bulky thresholds should use Bulky Delivery, with specialised couriers for large or heavy parcels.

• Oversized or special-handling products such as furniture with installation, fresh or frozen goods, or items exceeding Lazada’s maximum limits may require DBS.

Misclassifying a product can result in failed pickups, rejected parcels, or delayed deliveries.

2. Buyer Expectations: Speed vs Cost

Not all buyers prioritise the same thing. Some are willing to wait a few days for delivery, while others expect their order within hours.

• Standard Delivery offers a balance between cost and delivery speed and is suitable for most buyers nationwide.

• Instant Delivery targets buyers who value speed, especially in urban areas like Klang Valley, but it comes with tighter cut-off times and higher operational pressure.

• DBS is often chosen for products where buyers expect custom handling, installation, or scheduled delivery rather than speed alone.

Understanding your buyer profile helps determine whether faster delivery truly adds value to your store.

3. Operational Capability and Fulfilment Readiness

Before enabling faster delivery options, sellers should assess their internal readiness.

• Instant Delivery requires same-day packing, early handover, and reliable manpower. If your team cannot consistently meet the cut-off time, this option may create more risk than benefit.

• Standard Delivery allows more flexibility and is easier to manage for sellers with moderate order volumes.

• DBS shifts full responsibility to the seller, including courier coordination and delivery tracking, which requires stronger logistics control.

Choosing a delivery option that exceeds your operational capacity can negatively impact order fulfilment.

4. Seller Performance Metrics and SLA Compliance

Each delivery option on Lazada is tied to specific Service Level Agreements (SLA). Failure to meet these requirements can affect:

• On-time handover rate

• Seller performance score

• Eligibility for campaigns or seller programmes

For example, missing a same-day handover for Instant Delivery is treated more seriously than a standard delay under regular delivery. Sellers should prioritise options they can comply with consistently, not just during peak periods.

Managing Lazada Delivery at Scale

Understanding Lazada’s delivery options helps sellers avoid common fulfilment issues, but managing them consistently becomes more challenging as order volume and sales channels increase. Different SLAs, parcel types, and handover rules require tighter control over orders, inventory, and logistics workflows.

BigSeller supports Lazada sellers by centralising these operations in one system. As a free, easy-to-use e-commerce ERP built for Southeast Asia, BigSeller allows sellers to sync orders, track logistics, manage inventory in real time, and reduce overselling risks, especially during campaigns or peak periods.

Beyond Lazada, BigSeller also connects Shopee, TikTok Shop, and other platforms, making it easier to manage multi-channel fulfilment without switching between systems.

For sellers looking to manage Lazada delivery options more efficiently while scaling across platforms, BigSeller is available to try for free and can be explored at your own pace.

(All information in this article is based on Lazada Help Center, “What are the Delivery Options provided?”)