If you’re selling on Shopee, how you pack your orders now directly affects whether your parcel is accepted, delivered safely, or even eligible for compensation.

Since 14 January 2026, Shopee has implemented standardised packaging guidelines across all supported couriers. This means you no longer need to follow different packing rules for different logistics partners, but it also means there is now one fixed standard you must comply with.

Failing to follow it can lead to:

• Parcel rejection during pickup

• Higher risk of damage during transit

• Return/Refund requests from buyers

• Rejected damage claims or appeals

Shopee has stated clearly that compensation may be denied if the packaging requirements are not followed. So here’s what you need to know, and what you should start doing differently.


 

Understanding the Two Layers of Proper Packaging

Shopee’s 2026 packaging guidelines emphasise that good packing is not just about putting an item in a box. There are two separate layers of protection, and both must be done correctly.

Many rejected claims happen because sellers focus only on one layer.

1. Internal Packaging: Securing the Product Inside

Internal packaging protects the item itself by preventing movement, absorbing shocks, and maintaining the right condition during delivery.

If your item can move when the box is shaken, it is considered improperly packed.

2. External Packaging: Protecting During Transit

External packaging protects the parcel from external pressures such as stacking, moisture, and rough handling during logistics processes.

Both internal and external protection must work together, one cannot replace the other.

Pack According to Your Product Category, Not Convenience

Each product category now has specific packaging requirements, and sellers must follow the one that offers the highest level of protection when shipping mixed items.

Example:

• A T-shirt (non-fragile)

• A music album (potentially breakable)

You must pack the parcel using breakable-item guidelines, not the simpler method used for clothing.

This rule ensures that the most vulnerable item in the parcel determines the level of protection needed, reducing damage risk and claim disputes.

Special Requirements Sellers Must Pay Attention To

Beyond general packing rules, Shopee’s 2026 guidelines highlight several item types that require extra care or specific handling. Overlooking these details can lead to rejected claims, delivery issues, or even compliance problems.

High-Value Items

For expensive or sensitive products, avoid packaging that reveals the brand or contents. Use discreet outer packaging, such as black shrink wrap, to reduce the risk of theft or tampering during transit.

Fragile Items

Items that can crack, break, or scratch must have clearly visible “Fragile” labels on the parcel so couriers know to handle them carefully. Handwritten markings are allowed, but not for bulky shipments where proper stickers are required for visibility.

Upright Items

Products that must remain standing (for example, liquids or equipment with orientation requirements) need a “Keep Upright” sticker placed correctly. If the label is placed randomly or upside down, it defeats its purpose and increases the chance of damage.

Bulky or Heavy Items

Large items may use alternative protective materials such as wooden framing or PVC pipes, but they must still be secured internally with fillers to prevent movement. Size does not remove the need for cushioning.

Same Day Delivery / Instant Mart Orders

These fast-moving orders must be packed in:

• Plastic bags

• Paper bags

• Pouches

They cannot be handed over loose, as proper containment is required even for short delivery windows.

Non-Halal Items

These must be clearly labelled as Non-Halal to ensure proper handling and avoid cross-contamination concerns during logistics processes.

Perishable Items

Perishables are allowed only for:

• Same Day Delivery

• Instant Delivery

• Mart channels

They are not allowed for Doorstep Delivery and are not eligible for damage claims due to their time-sensitive nature.

Cooked Food

Shopee and couriers are not responsible for spoilage if sellers:

• Choose an unsuitable courier option, or

• Pack the food improperly

Selecting the correct delivery method is part of the seller’s responsibility.



Why Proper Packaging Protects Your Business (Not Just the Parcel)

Good packaging isn’t just about avoiding breakage, it directly impacts your operations and reputation. Using the right materials and techniques helps you:

• Avoid parcel rejection during courier pickup

• Reduce delays caused by repacking or inspection

• Minimise damaged deliveries

• Prevent unnecessary Return/Refund requests

• Maintain stronger buyer ratings and reviews

• Improve overall customer satisfaction

Evidence Matters: Always Document Your Packing Process

If damage occurs, Shopee may request proof that you followed the required packing standards. Without evidence, claims can be rejected even if the issue happened during shipping.

Capture Photos or Videos as Part of Your Workflow

Before Packing

• Show the item clearly from multiple angles

• Ensure proper lighting

• Demonstrate that the item was undamaged before packing

After Packing

• Show the internal protection used

• Capture the sealed packaging condition

• Include visible labels and the final parcel

This documentation acts as your protection in disputes by proving that the item left your premises properly packed.

Stay Compliant Without Slowing Down Your Operations

Shopee’s 2026 packaging standards don’t just require better packing, but also clear proof that you packed correctly. Managing this manually can take time and easily lead to missed documentation.

With BigSeller, you can simplify this process using the Automatic Proof Capture & Message Sending feature:

• Auto-capture photos after scanning the shipping label, no manual steps needed

• Auto-send images with preset messages or save them for dispute records

• Keep organised proof for Shopee, Lazada, and TikTok orders (New, To Ship, To Pickup)

• Customise delay timing, photo clarity, and whether images are auto-sent or saved

This helps you meet Shopee’s requirements while keeping fulfilment fast and consistent.

Try BigSeller for free today and activate a 7-Day VIP Trial to experience automated packing proof, smoother workflows, and better protection against claim disputes.

Source:

Shopee Packaging Guidelines