Most FDR failures are not caused by slow packing, but by missing specific handover and scan deadlines. This article explains how FDR works, why orders fail, and what sellers need to adjust to meet the requirements consistently.

What TikTok Shop Fast Dispatch Rate (FDR) Measures

Fast Dispatch Rate (FDR) measures how reliably a seller hands over paid orders to the courier within TikTok Shop’s required dispatch timelines.

Specifically, FDR is the percentage of paid orders that:

• Are handed over to the Logistics Service Provider (LSP)

• Are successfully scanned by the LSP

• Meet TikTok Shop’s dispatch deadline

The score is calculated based on the last 30 calendar days.

It is important to note that TikTok Shop tracks the courier scan time, not the seller’s internal preparation time. If the parcel is scanned after the deadline, the order is counted as a failed dispatch, regardless of when the order was packed or when pickup was booked.

Dispatch Timelines That Affect FDR

Dispatch deadlines are not fixed for all orders. They depend on several factors:

• Whether the order was created before or after 12:00H

• The seller’s state

• Whether the order was created before or after 23 February 2026

Failing to meet the correct timeline for any of these conditions will directly impact FDR.

Dispatch Rules for Most States in Malaysia

(Saturday is considered a working day)

Orders Created Before 12:00H

Orders must be handed over and scanned by the LSP by 23:59H on the same working day.

Orders Created After 12:00H

• Before 23 February 2026: Orders must be scanned by 23:59H on the next working day

• From 23 February 2026 onward: Orders must be scanned by 11:59H on the next working day

Example: If an order is created at 10:00H on Saturday, it must be scanned by 23:59H on Saturday to count toward FDR.

Dispatch Rules for Kedah, Kelantan, and Terengganu

(Friday is considered a working day)

Orders Created Before 12:00H

Orders must be scanned by 23:59H on the same working day, including Friday.

Orders Created After 12:00H

• Before 23 February 2026: Orders must be scanned by 23:59H on the next working day

• From 23 February 2026 onward: Orders must be scanned by 11:59H on the next working day

These state-specific working day rules are often overlooked and are a common cause of FDR failures.

Why TikTok Shop Orders Commonly Fail FDR

1. Courier Scan Happens After the Deadline

TikTok Shop evaluates dispatch based on the scan timestamp, not:

• When packing was completed

• When pickup was booked

• When the courier arrived

If the scan happens late, the order fails FDR.

2. RTS Is Confirmed After the Cut-Off Time

Courier pickup follows the Cut-Off Time (COT) of 14:00H:

• RTS confirmed before 14:00H → pickup on the same day

• RTS confirmed after 14:00H → pickup on the next working day

Confirming RTS late reduces the buffer available to meet scan deadlines.

3. Misunderstanding “Next Working Day”

From 23 February 2026 onward, orders created after 12:00H must be scanned by 11:59H on the next working day, not by the end of the day.

This significantly shortens the dispatch window and requires earlier preparation.

What FDR Score Sellers Should Maintain

TikTok Shop recommends that sellers maintain a Fast Dispatch Rate (FDR) above 90%. This threshold is used as a baseline indicator of dispatch reliability. Stores that consistently fall below it may face reduced eligibility for campaigns, tools, or seller programmes, and may see an impact on overall store performance.

Example FDR Calculation

• Paid orders received: 100

• Orders meeting fast dispatch requirements: 90

Fast Dispatch Rate = 90%

Orders Excluded From FDR Calculation

The following order types are excluded from FDR calculation, regardless of dispatch speed:

• Orders shipped using Seller Own Fleet

• Cancelled orders

• Digital products

• Pre-orders

• Bulky items

Delays involving these orders will not increase or reduce a seller’s FDR.

How to Improve Fast Dispatch Rate (FDR)

Improving FDR requires tightening dispatch processes rather than simply working faster. The following adjustments are commonly used by sellers with stable FDR performance.

Confirm RTS Early

Treat Ready-to-Ship (RTS) confirmation as an internal deadline rather than a final step.

• Aim to confirm RTS well before the 14:00H cut-off time

• Avoid waiting until courier pickup time to confirm RTS

Earlier RTS confirmation increases the likelihood of same-day pickup and on-time scanning.

Reduce Packing Bottlenecks

Packing delays often reduce the buffer available for courier scans.

To minimise this:

• Prepare packaging materials in advance

• Batch-pack orders instead of packing individually

• Separate packing activities from courier arrival windows

This creates more flexibility to absorb unexpected delays.

Plan Dispatch Capacity for Campaign Periods

Order volume increases without operational adjustments are a common cause of FDR drops.

During campaigns:

• Pre-pack high-volume or fast-moving SKUs

• Schedule additional manpower or shifts

• Move internal dispatch deadlines earlier than platform deadlines

These steps help maintain dispatch timelines under higher workloads.

Use Drop-Off Points Where Available

Drop-off points reduce dependence on courier pickup schedules and allow parcels to be scanned earlier in the day. This can significantly improve dispatch reliability, especially for next-working-day deadlines.

Submit an Appeal When Applicable

If FDR is affected by courier delays beyond the seller’s control, an appeal can be submitted for review.

FDR can be monitored via:

• Shop Health page (available since 20 September 2024)

• Store Rating page (coming soon)

Keeping FDR Stable as Order Volume Grows

Maintaining TikTok Shop Fast Dispatch Rate (FDR) becomes harder when order volume increases, especially during campaigns. Most FDR drops happen due to delayed RTS confirmation, slow packing, or inventory mismatches, not because sellers are intentionally late.

Using an ERP like BigSeller helps reduce these operational gaps by centralising key dispatch-related tasks in one system. BigSeller is a free, easy-to-use, and highly automated e-commerce ERP built for Southeast Asian sellers. For TikTok Shop sellers, it supports:

• Automatic order sync to process and confirm RTS earlier

• Batch printing and barcode scanning to speed up packing and reduce rework

• Real-time inventory sync and stock reservation to prevent overselling and last-minute holds

• Logistics tracking and order visibility to prioritise urgent dispatches

These improvements make it easier to prepare parcels earlier and meet courier scan deadlines, which directly supports a healthier FDR.

Since its launch in 2019, BigSeller has been widely adopted across Southeast Asia and is recognised as a Shopee Preferred Partner and an Officially Recommended ERP by TikTok.

Try BigSeller for free today and get access to a 7-day VIP trial coupon to test advanced automation and fulfillment features before committing.



Source:
Fast Dispatch Rate (FDR)