For sellers, this means paying closer attention to fulfilment metrics such as Days to Ship (DTS), Fast Handover Rate (FHR), Late Shipment Rate (LSR), and Auto Cancellation Layer (ACL).

In this article, we break down the key updates and what they mean for your daily operations as a Shopee seller.

1. Fast Handover Rate (FHR) Will Be Included in Seller Penalty Points

Starting 11 May 2026, Fast Handover Rate (FHR) will officially be included in the Seller Penalty Points system. This means that failing to maintain a healthy FHR may now contribute to penalty points on your seller account.

Shopee has also revised the Fast Handover Rate (FHR) cut-off time (COT) starting 11 February 2026. This affects the time window sellers have to hand over parcels to logistics providers for the shipment to be counted as “fast.”

FHR is calculated based on the percentage of parcels handed over and scanned by couriers within the defined fast timeframe over the last 30 days. Since FHR will soon be included in Seller Penalty Points, it is now a metric sellers should actively monitor.

2. Days to Ship (DTS) Policy Revision

Effective 11 February 2026, Shopee revised its Days to Ship (DTS) policy.

DTS refers to the number of days sellers have to ship out an order after it is placed.

For most sellers, weekends and public holidays are not counted when calculating DTS. However, Preferred, Mall, and Managed sellers follow a different fulfilment schedule where Saturday is included.

Special rule for new sellers

Shopee also introduced a rule for new local sellers. New sellers are defined as sellers who created their first product listing within the last 120 calendar days.

For these sellers:

• Standard DTS rules apply during the first 120 days

• DTS 0 or DTS 1 will only apply starting day 121

This adjustment gives new sellers more time to stabilise their operations before switching to stricter shipping timelines.

3. Fulfilled by Shopee (FBS) as a Fulfilment Alternative

To help sellers meet fulfilment requirements more easily, Shopee also promotes its Fulfilled by Shopee (FBS) programme.

FBS provides a complete fulfilment solution, including:

• Warehousing services

• Order packing and processing

• Fast shipping

• Durable packaging

• Return and refund handling

With FBS, Shopee manages the logistics operations while sellers focus on sales and product management. This can be especially useful for sellers struggling to keep up with stricter fulfilment metrics such as DTS, FHR, and shipping deadlines.

4. Auto Cancellation Layer (ACL) Policy Revision

Shopee also revised its Auto Cancellation Layer (ACL) system starting 11 February 2026. ACL is a system that automatically cancels an order and refunds the buyer if the seller fails to fulfil it within the required timeframe.

An order may be cancelled if:

• The seller does not ship within the product’s DTS timeframe

• The seller does not arrange shipment or hand over parcels within the ACL period

These updates are designed to ensure buyers receive their orders promptly and reduce the number of stalled or delayed shipments on the platform.

5. Late Shipment Rate (LSR) Threshold Increased

Shopee also adjusted the Late Shipment Rate (LSR) requirement. Previously, the threshold was 10%, but it has now been revised to 15%.

LSR measures the percentage of orders shipped late within the past 7 days. An order is considered late when it is shipped after the shipping deadline shown in the order details.

Shopee temporarily loosened this requirement to help sellers adjust to the revised fulfilment policies. Even with the higher threshold, sellers should still aim to keep their LSR as low as possible to maintain account health.

Handle Shopee Fulfilment Requirements More Efficiently

As Shopee continues tightening fulfilment standards such as Fast Handover Rate (FHR), Days to Ship (DTS), and shipping deadlines, sellers need to process and hand over parcels quickly to maintain good performance and avoid penalty points.

BigSeller can help simplify these operations. With features such as Courier Calling Time Settings, sellers can decide when the courier should be called for Shopee Fast Shipping Orders, allowing more time to pick, pack, and inspect parcels before pickup. Sellers can also repack Retry Ship orders directly in BigSeller, making it easier to reschedule failed pickups without returning to Seller Center.

If you want to manage Shopee orders more efficiently and keep up with stricter fulfilment requirements, try BigSeller for free today and claim a 7-day VIP trial coupon to explore all its features.

Source:

Update to Shopee Shipping Policy and Operational Metrics