Since Lazada has millions of users, contacting Lazada Customer Service can be challenging. Reaching out to Lazada customer support can actually be done in a variety of ways, like speacking to a chatbot, talking to a Live Agent, calling Lazada, and so on. So if you are currently having problems with Lazada, follow the steps below on how to contact Lazada Philippines, Malaysia, and Singapore Customer Service respectively.  

Contact Lazada Philippines Customer Service

1. Help Center:

Click here to find answers to your Lazada policy and process questions with Lazada FAQs. Check out Lazada Top Questions or use the Help Center search bar to search through the site for more recommendations.

2. Online Form:

Report your concerns and get immediate feedback by using the online form and providing required details. Lazada will send an email notification regarding the result of your submitted enquiries to the submitted email address. Please do ensure that you have provided the valid email address in the inquiry form.

3. ADA:

You can click on the “Contact Us” button below on the Lazada Seller Center > Help Center page to talk to Lazada virtual chatbot assistant, ADA, which is available 24/7.

4. Live Chat:

You can chat with Lazada Partner Support, available daily from 8AM to 10PM, except on holidays.

You may wonder how to contact Lazada Live Agent. To find a Lazada’s Live Agent, continue talking with ADA by entering a question on the typing space to initiate the chat. After typing questions, you’ll see a tab below where the Live Agent option is available. If you want more answers from Lazada Customer Service, click the “Chat with an agent now” button.

5. Hotline:

You can call Lazada Customer Service at (02) 7795 8909/Toll Free: 1-800-8-795-8909 (for Globe and TM subscribers), available daily from 8AM to 8 PM, except on holidays.

6. Social Channel:

As a last resort, you can contact Lazada Customer Service through their social media platforms. If you are on Facebook, join Lazada’s official Facebook group to post your issues and get more help from Lazada and other experienced sellers.

 

Contact Lazada Malaysia Customer Service

1. Help Center:

If you face problems when selling on Lazada, you may check Lazada questions and answers in the Lazada Support Center here.

2. Online Form:

You can fill in the suggested online form and Lazada will assist your inquiry accordingly. All the submitted enquiries will be responded to the email in your main seller account. So please ensure your account details are up-to-date and valid. Click here to update.

3. ADA

Go to the Help Center page in Seller Center, at the bottom of the page, click the “Chat Now” button to talk to Lazada chatbot assistant, ADA, which is available 24/7.

4. Live Chat:

You may reach out to Lazada Partner Support Center via the “Chat Now” page and Chat available in the Help Center.

Operation Hours: Monday - Sunday from 9AM to 6PM, excluding Public Holidays.

You may wonder how to contact Lazada Live Agent. To find a Lazada’s Live Agent, continue talking with ADA by entering a question on the typing space to initiate the chat. After typing questions, you’ll see a tab below where the Live Agent option is available. If you want more answers from Lazada Customer Service, click the “Chat with an agent now” button.

5. Hotline:

Phone numbers of verified Lazada employees and chat account details of Lazada account managers:


 

Contact Lazada Singapore Customer Service:

1. Help Center:

Find answers to your Lazada policy and process questions with Lazada FAQs in Help Center. Check out Lazada top questions or use the Help Center search bar to search through the site for more recommendations.

2. Online Form:

You can fill in the suggested online form and Lazada will assist your inquiry accordingly.

3. ADA:

You can click on the “Chat Now” button below on the Lazada Seller Center > Help Center page to talk to Lazada virtual chatbot assistant, ADA, which is available 24/7.

4. Live Chat：

For further assistance, you may reach out to Lazada Partner Support Center via the “Chat Now” page and Chat available in the Seller Center. Available from Monday - Saturday from 9AM to 6PM, excluding Public Holidays.

You may wonder how to contact Lazada Live Agent. To find a Lazada’s Live Agent, continue talking with ADA by entering a question on the typing space to initiate the chat. After typing questions, you’ll see a tab below where the Live Agent option is available. If you want more answers from Lazada Customer Service, click the “Chat with an agent now” button.

5. Social Channel:

Join Lazada Singapore Official Facebook Group to report your concerns and discuss with other sellers.

 

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