Courier Operations for Online Sellers in Selangor: Silver Jubilee Holiday Impact (Oct 25–26, 2026)

For e-commerce sellers based in Selangor, this sudden long weekend introduces critical operational challenges, especially regarding shipping deadlines and fulfillment windows.

Pos Malaysia Operations Breakdown

Pos Malaysia has released its official schedule for the Silver Jubilee holiday. While most standalone branches will remain shut, select mall outlets offer a window for drop-offs:

• Standard Branches & Outlets (Outside Shopping Malls): Completely CLOSED on both October 25 (Sunday) and October 26 (Monday). This applies to both normal and extended hour branches.

• Mall Outlets (Inside Shopping Malls): CLOSED on October 25 (Sunday) but will be OPEN on October 26 (Monday) to assist with logistics.

• Kuala Lumpur Border Exception: Even though they fall under Wilayah Persekutuan Kuala Lumpur, the following 8 border branches will remain CLOSED on October 25 due to their proximity to Selangor network routing:

  • Pejabat Pos Ampang & Kiosk LRT Ampang

  • Pejabat Pos Batu Caves

  • Pejabat Pos Damai Perdana

  • Pejabat Pos Taman Dagang Permai

  • Pejabat Pos Taman Melawati

  • Pejabat Pos Taman Seraya

  • Pejabat Pos Taman Sri Gombak

Other Courier Operational Status

J&T Express

Operates 365 days a year. They continue to deliver and accept parcel drop-offs on weekends and public holidays without interruption.

GDEX

Branches and operations are typically closed or subject to service suspension on state public holidays. Next-day delivery, standard pickups, and drop-offs do not operate normally, meaning your packages will generally be delayed or pushed to the next working day. Their customer service hotline will also be closed. To stay updated on any schedule changes, you can monitor official announcements on the GDEX Important Notices page.

DHL

Shipment pickup, delivery, drop-off, and uplift services are paused strictly within the state celebrating the holiday (Selangor). Other unaffected states will maintain normal schedules. Note that rules can vary depending on whether you use DHL Express or DHL eCommerce. While standard services are closed, DHL Express does offer a specialised 24/7 Same Day Delivery service for time-critical shipments if prearranged. Because holiday arrangements can change, you can keep an eye out for any upcoming operational announcements directly on the DHL Express Malaysia Operations Holidays page.

Ninja Van

Does not operate pickups, deliveries, or customer service on gazetted state-declared public holidays. Any orders placed or handed over in Selangor during these days are treated as non-working day orders and will only be processed and picked up on the next regular working day. Chat and email support will also be unavailable.

City-Link Express

Does not provide parcel collections or deliveries on respective state holidays. There are no pickups, sorting, or drop-offs handled within the affected region, meaning shipments will be delayed and processed on the next working day. Normal operations run Monday to Saturday (half day), excluding Sundays and holidays.

Note: Sellers are strongly advised to check with their local hubs or account managers, as regional closures can heavily impact your fulfillment timelines.

Shopee, Lazada, and TikTok Shop Fulfillment Policies

Fulfillment deadlines vary significantly between e-commerce platforms during state-level holidays. Understanding how each platform handles the Silver Jubilee public holiday will help you avoid late shipment penalties.

1. Shopee & Lazada Sellers: State Holidays Do Not Count

For online merchants on Shopee and Lazada, it is important to note that state-level public holidays are not recognised by their automated shipping deadline systems. Only national-level public holidays are hardcoded into these systems to automatically extend your Days to Ship (DTS) window. Because the Silver Jubilee is exclusive to Selangor, the platforms treat October 26 as a regular working day.

2. TikTok Shop Sellers: Automatic SLA Protection

Unlike other platforms, TikTok Shop automatically excludes both national and state public holidays from your fulfillment Service Level Agreement (SLA) calculations. Since your store is registered as a seller in Selangor, the platform considers this state holiday as a non-working day. TikTok Shop will automatically extend your ship-out deadline to the next official working day, meaning you do not need to turn on Holiday Mode just to protect your SLA.

Tips for Shopee, Lazada, and TikTok Shop Sellers

• Ship on Time via Open Couriers: If your primary couriers are closed over the state holiday (such as standalone Pos Laju branches), you will need to find alternative drop-off options that remain open like J&T Express or Pos Malaysia mall branches to hit your shipping targets.

• Activate Holiday Mode: If you do not plan to operate or cannot access an open courier hub during these two days, turn on Holiday Mode immediately to pause incoming orders and protect your shop's performance rating.

• Set Up Auto-Replies: Configure an automated chat reply to inform customers that shipping might be slightly delayed due to the regional Selangor state holiday, managing their expectations early.

How to Manage the Holiday Rush Without the Stress

Surprise regional holidays shouldn’t mean late shipment penalties or tanked store ratings. BigSeller helps manage multi-channel e-commerce stores when you go on break or during holiday/vacation mode through bulk controls and workflow management:

Here is how BigSeller makes handling these logistics gaps much easier:

• Order and Logistics Synchronisation: BigSeller  helps sync shipping channels and manage existing unfulfilled orders so you clear out pending shipments before your break starts, preventing late-shipment penalties.

• Ad and Budget Automation: BigSeller also features time-based ad budget adjustments and automated ad-pause rules, so you can temporarily turn off or scale down paid advertising during your holiday.

• Cross-Platform Dashboard: Instead of logging into Shopee, Lazada, and TikTok Shop separately, you manage status updates, sync inventory, and monitor store backend data from a single central dashboard

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Source:
Retail Operations Planning for October 2026